Front Office Management Trainee

Description du poste:

Company Description

Stay at the award-winning ibis Singapore on Bencoolen, a 4-star hotel in the heart of Bugis. Ideal for business and leisure travellers, our 534-room hotel offers refurbished rooms, modern comfort, and excellent connectivity. With four MRT stations- Bencoolen, Bugis, Rochor, and Bras Basah-nearby, enjoy easy access to Orchard Road, Chinatown, City Hall, Little India, and Suntec City. Plus, a direct MRT link from Bugis connects you to Singapore Changi Airport. Enjoy a refreshing stay in a prime location.

Job Description

The Front Office Management Trainee Programme is a structured development programme designed to groom future Front Office leaders. The trainee will gain hands-on exposure to front office operations, guest services, and administrative functions, while developing leadership, communication, and problem-solving skills essential for hotel operations.
Key Responsibilities:
Front Office Operations
* Assist in daily front office operations, including guest check-in and check-out procedures
* Handle guest inquiries, requests, and feedback in a professional and courteous manner
* Support the team in managing room allocations, payments, and billing accuracy
* Answer and manage incoming calls, emails, and walk-in inquiries efficiently
* Ensure guest satisfaction by delivering warm, attentive, and personalized service
Guest Experience & Service Excellence
* Proactively anticipate guest needs and resolve issues promptly
* Handle guest complaints with professionalism and escalate matters when required
* Maintain a strong service culture aligned with hotel standards and brand values
Administrative & System Support
* Assist with accurate data entry and updates in Opera PMS and other hotel systems
* Coordinate closely with Housekeeping, Reservations, and other departments to ensure smooth operations
* Support the preparation of daily reports and operational documentation
Learning & Development
* Participate in structured on-the-job training and coaching sessions
* Observe and support Front Office Supervisors and Managers in leadership tasks
* Gain exposure to shift management, service recovery, and operational decision-making

Qualifications

* Bachelor's Degree or Diploma in Hospitality Management or related field
* Strong interest in pursuing a career in Front Office or Hotel Operations
* Knowledge of Opera PMS is an advantage
* Excellent verbal and written communication skills
* Proficient in Microsoft Office applications
* A team player with strong interpersonal skills and a service-oriented mindset
* Able to work on a 5-day work week with rotating shifts on weekends and public holidays
* Positive attitude, eager to learn, and adaptable in a fast-paced environment