Operations Analyst Intern

Description du poste:

About the role
As an Operations Analyst Intern, you will be part of the Deliveroo Belgium Operations team, supporting day-to-day performance and long-term strategy. You will help the team achieve its core mission: continuously improving operational performance to deliver the best possible value to our customers, riders, and restaurant partners.
Key Responsibilities:
* Data analysis & performance tracking:
* Use available data sources to monitor operational performance.
* Build dashboards and reports to track delivery network KPIs.
* Identify trends, inefficiencies, and opportunities for improvement.
* Operational improvement initiatives:
* Contribute to the design and execution of initiatives to optimise delivery network performance.
* Support the implementation of operational processes and frameworks that improve efficiency and service quality.
* Collaborate with Operations, Commercial, Finance and Marketing teams to execute performance improvement actions.
* Problem-solving & insights:
* Conduct deep-dive analyses to justify recommendations and support decision-making.
* Propose practical solutions to enhance Deliveroo's operational model in Belgium.
Requirements:
* Currently enrolled in a degree program (Engineering, Business, Economics, Data/Analytics, or equivalent).
* Strong analytical and problem-solving skills, with experience using Excel/Google Sheets. SQL is a strong plus.
* Effective communicator in English (both written and spoken). French and/or Dutch are a strong plus.
* Highly organised, detail-oriented, and able to prioritise tasks with impact and deadlines in mind.
* Curious, proactive, and a strong team player, not afraid to challenge the status quo.
Internship details:
* Location: Brussels, Belgium
* Duration: 6 months (full-time)