Customer Success/ Sales Intern

Description du poste:

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology - we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.
What this role is all about:
Are you a forward-thinking individual with a keen interest in helping to elevate customer experience and spot opportunities for customer growth? Are you eager to apply your analytical, organizational, and interpersonal skills and learn how to partner with other teams within the organization to drive continuous improvement in lead quality and conversion rates?

If so, we have an exciting opportunity for you! Infobip is seeking a motivated and talented individual to join our team as a Customer Success/ Sales Intern.

What you'll do:
* Proactively working on hand-raisers and inquiries from all Self-Service customers to ensure their high-quality experience, resulting in their satisfaction and further growth.
* Building strong relationships and generating new business opportunities for the Infobip sales team.
* Educating the customer base on the nuances of the product to unlock value
* Finding ways to increase user adoption/activation.
* Actively suggesting how to improve UX on Self Service.
* Retaining current customers and analysing their consumption.
* Having an excellent overview of business, competition, and latest industry trends.
* Engaging and collaborating with different teams to optimize Self-service workflow.
* Creating flows and resolving frictions in Self-service by working closely with Product team.

What makes you a strong fit:
* Currently pursuing a bachelor's or master's degree in Business, Administration, Economics, or a related field and you can work full-time.
* Strong communication and interpersonal skills.
* Strong analytical and organizational skills, with a systematic approach to problems.
* A proficient user of Excel.
* Highly fluent in English, both spoken and written.
* Strong networking & relationship building skills.
* Proficiency in any additional language is considered advantageous, especially in French and Italian.
* Interest in working with multi-divisional, multi-geographical customers.
* Proactively engages customers with a consultative, solution-orientated approach in discovering new opportunities.
* You can work independently and as part of a team.
* You are familiar with AI tools.
* You are available to start with internship on July 6th, 2026.
* You hold valid student rights from "Studentski Centar" throughout the entire internship period (6 months).

Internship timeline:
* CV screening & Interview with Talent Acquisition (During April & May)
* Recruitment task (home assignments) (During May & June)
* Interview with Hiring team and selection process feedback (June)
* Start of internship program (July 6th)
* Orientation week in Zagreb Infobip campus (July 6th - 10th)
* Working with the mentor and within a team (July - January)
* End of the Internship program (January)
Why you'll love it here:
* Orientation week with all interns and a personalized onboarding plan.
* Mentor and team support.
* Being a part of a growing company in a growing industry - we challenge you not to grow!
* Work with people from all over the world. We put the "global" in globalization.
* Possibility to stay on after the internship, depending on your performance and business needs.

Why choose internship at Infobip?
* Paid internship program
* Travel allowance as per city of work
* Free lunch
* Free Snacks and Beverages
* Social Events
* Internal Trainings
* Free access to Udemy platform
* Internship welcome package
* Referral Bonus
* Equipment
* On-Site Amenities

If you haven't already, visit our landing page for more details, which you can find at the link.
Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity - if you have the passion and skills to thrive, there's a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.
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