Onsite Concierge Assistant (H/F/X) - Internship - Mallorca

Description du poste:

In legendary or unexpected destinations, we find the perfect home for each of our travelers. Every stay is carefully prepared, crafted, and fully personalized to offer a truly bespoke experience.
We build lasting relationships of trust with our clients and reinvent the standards of luxury rentals to create memories that endure long after the stay. ✨
Our teams are the key ingredient of our success. They design and curate each journey as a unique project. Our local teams travel the world to select the most remarkable homes and provide an unparalleled welcome and service in every destination.

This position is available for a period of 4 to 6 months starting in March 2026.
🎯 Your Mission:
As an Onsite Concierge Assistant within the Conciergerie & Stay team, you will play a supporting role in managing and assisting our clients on-site with concierge and property-related requests. You will help the team welcome our international clientele in various rented properties while upholding Le Collectionist brand standards. In close collaboration with the Pre-Arrival Team, you will assist in strengthening our network of local partners to offer our clients the highest quality services and experiences.
✨ Your Responsibilities:
Pre-Arrival Preparation
* Take part in property visits where guests are expected.
* Support the Pre-Arrival Team in gathering the necessary information for stay preparations.
* Assist in updating property information in internal tools.
* Contribute to preparing properties (shopping, gifts, amenities) ahead of guest arrivals.
* Help the team establish contact with clients before their arrival.
Guest Welcome and Stay Follow-Up
* Welcome guests alongside the team, ensuring the villa is ready and in perfect condition.
* Participate in villa tours and guide guests through the property's facilities.
* Be available to assist with concierge requests or service adjustments.
* Observe and learn the procedures for handling and processing payments.
Check-Out and End-of-Stay Follow-Up
* Assist the team to ensure a smooth check-out process and help inspect the property in the presence of guests.
* Contribute to documenting final observations and any potential damages.
* Help follow up on billing and payments in collaboration with the Pre-Arrival Team.
Administration and Payment Management
* Support the team in invoicing and payment collection in collaboration with the Pre-Arrival Team.
* Document property condition observations after guest departures.
⚠️ Schedule and Specifics
Our on-site presence and industry standards require working Saturdays and Sundays (hospitality model), especially during the high season. Work is organized in rotation with the rest of the on-site team, and overtime can be compensated with time off.

🫰 Perks
🎂 1 day off for your birthday
🍽️ Restaurant tickets up to 4 EUR.
💻 A laptop
🎊 Events all year round
🌴 1 day off per month (from 5 months of internship)

Profil requis du candidat:

Desired Profile
* Currently pursuing studies in hospitality, tourism, business school, or a related field.
* Strong interest in the luxury and hospitality sector.
* Valid driver's license.
* Interest in similar roles (villa management, concierge services).
* Knowledge of the destination and its ecosystem, or a strong willingness to learn.
* Fluency in English is required, and knowledge of Spanish or/and French is a plus
* Organized, meticulous, and detail-oriented.
* Autonomous, with excellent interpersonal skills.
* Outstanding written and verbal communication skills to build strong relationships with clients and partners.
* Customer-oriented, with a warm personality and the ability to create lasting connections.
* Able to manage multiple tasks simultaneously and adapt to a fast-paced, demanding environment.
All our positions are open, with equal consideration, to candidates requiring specific accommodations related to a disability