IT Support Technician Associate (Spring 2026)

Description du poste:

Astranis builds advanced satellites for high orbits, expanding humanity's reach into the solar system. Today, Astranis satellites provide dedicated, secure networks to highly-sophisticated customers across the globe- large enterprises, sovereign governments, and the US military. With five satellites on orbit and many more set to launch soon, the company is servicing a backlog of more than $1 billion of commercial contracts.

Astranis is the preferred satellite communications partner for buyers with stringent requirements for uptime, data security, network visibility, and customization.Astranis has raised over $750 million from some of the world's best investors, from Andreessen Horowitz to Blackrock and Fidelity, and employs a team of 450 engineers and entrepreneurs. Astranis designs, builds, and operates its satellites out of its 153,000 sq. ft. headquarters in Northern California, USA.

IT Support Technician Associate (Spring 2026)

Associate positions at Astranis typically last for twelve weeks, and are salaried roles designed for new grads who have graduated from a four-year university.

As an Associate, you will have an amazing opportunity to work on hard problems - we pride ourselves on giving everyone at Astranis a chance to do meaningful work on challenging projects, no matter their seniority. Many past interns have designed and tested hardware/software that is heading to space on our first satellite, and many of them are now full-time employees at Astranis.

Role

* Assist with support tickets and escalate as needed
* Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
* Help with inventory management
* Keep documentation on infrastructure, policies, and procedures up to date
* Account management, troubleshooting, and password resets
* Assisting with infrastructure upgrades and larger projects
* Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
* Collaborate with team members to address IT challenges as they arise

Requirements

* Excellent customer service
* Understanding of troubleshooting techniques
* Exhibits critical thinking skills
* Able to take notes and remember directions
* Experience with Windows, MacOS, and/or Linux
* Highly motivated with an interest in helping and teaching others
* Able to perform duties autonomously without much supervision

Bonus

* Experience with Network troubleshooting
* Experience with Microsoft 365
* Familiarity with troubleshooting/updating scripts
* Comfortable with replacing hardware in laptops and desktops

The base salary for this position is $1,750 per week.
Non-Eng Associate Weekly Rate
$1,750—$1,750 USD

U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required
(To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the United States, or other protected individual as defined by 8 U.S.C. 1324b(a)(3))

Our mission and our products are meant to connect the world and everyone in it, regardless of gender, race, creed, or any other distinction. We believe in a diverse and inclusive workplace, and we encourage all people to join our team and bring their unique perspective to help make us stronger