CC Front Office Representative Intern

Description du poste:

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are (COMPANY NAME). Human by nature.

CC Front Office Representative Intern - Budapest (Hungary) - Your future position?

Overall mission:

Be the central link between the customer, operations, sales team and GBS to ensure your client's requirements are met in the most efficient and cost-effective way. Build relationship with Customer, act as the Voice Of the Customer within (COMPANY NAME) and manage the sales order process through to shipment for assigned customers and affiliates.

You will be located in Budapest, reporting to the Head of Customer Care Easter Europe (#LI-Hybrid).

You will:

Strategy design and execution:

* Accomplish Customer Care strategy and follow global guidelines

Project management:

* Identify opportunities for improvement in Customer Care and participate in projects when relevant

Subject matter expertise:

* Provide support for assigned customers and affiliates to meet order requirements and escalate issues

* Work with the customer care team on customer relationship and deliver excellent customer experience

* Communicate and collaborate daily with customers, operations, sales and GBS

* Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally

* When applicable determine corrective action with the help of the Support Office and Control Tower

* Prepare Debit and Credit notes, process quality notifications and Customer Returns

* Manage customer expectations and building relationships

* Collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and actively participate in demand planning meetings

* Maintain accurate customer records, including customer specific information, contracts, labeling, packaging and stock requirements

* Know how to diffuse a difficult situation and get resolution with the customers

* Follow the new Customer/product processes and contribute to improve New customer experience

* Participate to Customer visits and presentations

You:

* High School or Secondary Education

* Associate or University Degree

* Fluency in English and any european language

* Professional experience: 2-3 years in the industry including customer-facing role

Required skills:

* Active knowledge of SAP and associated processes

* Demonstrated Customer Relationship Management

* Basic Inventory Management knowledge

* Understanding of Incoterms and Shipping Terminology

* Knowledge of Lean/Six Sigma, (white/yellow belt)

Our benefits:

* Flexible Working Arrangements

* Great compensation package including bonus and cafeteria

* Learning opportunities, including LinkedIn learning access

* Career development opportunities

* Private Health Care

* Extended yearly health check

* Free coffee/tea

* Access to exclusive perfumes and Unilever employee shop with discounts

At (COMPANY NAME), you contribute to delightful taste and scent experiences that touch people's lives.

You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.

Every essence of you enriches our world.

Diversity drives innovation and creates closer connections with our employees, customers and partners.

(COMPANY NAME) embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

Remote working: Hybrid

At (COMPANY NAME), you contribute to delightful taste and scent experiences that touch people's lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World
Diversity drives innovation and creates closer connections with our employees, customers and partners.
(COMPANY NAME) embraces diversity and is committed to building an inclusive environment where everyone impacts our world