Distribution Experience Intern

Description du poste:

Within the Group Chief Marketing Officer function, we are looking for a high-potential Digital & AI Intern to join the Distribution Experience (DX) team.
DX drives the global transformation of Generali's distribution ecosystem-across CRM, Productivity, Advisory and AI adoption.
You will work at the intersection of digital transformation, AI-driven innovation for advisors and distribution strategy, contributing directly to initiatives that shape how thousands of agents sell, advise and serve customers across all Generali markets.
This internship is designed for top-talent: you will be given high visibility, ownership of specific workstreams, and the opportunity to collaborate with senior leaders and experts across the Group.

As the Digital & AI Intern, you will focus on elevating DX's digital and data-driven capabilities.
Your responsibilities will include:
AI & Digital Innovation
* Support in identifying, testing and scaling AI use cases that enhance advisor productivity and customer experience (e.g., Sales Buddy, CRM insights, automated analytics).
* Assist in developing agent-facing digital tools and monitoring adoption.
* Contribute to the rollout and improvement of Salesforce CRM, especially regarding digital usage and AI-powered features.
Data Analysis & Insight Generation
* Own or co-own dashboards and reporting for Distribution KPIs, DNPS insights, and market transformation progress.
* Transform data into actionable insights presented to senior management.
* Support the team in designing data storytelling materials for high-level presentations.
Digital Project Execution
* Collaborate with local Business Units on digital activation, CRM usage improvement, data quality topics and AI-related projects.
* Participate in-or lead parts of-1:1 calls with BUs to monitor progress and share best practices.
* Contribute to the Global Advisory Contest from a digital & analytics perspective (content creation, scoring, insights, dashboards).
Strategic Support
* Help craft compelling presentations for global leadership on digital strategy, AI impact, CRM transformation and Distribution Experience initiatives.
* Support change management activities for digital adoption programs across markets

Profil requis du candidat:

Our ideal candidate will meet the following requirements:
* Currently pursuing or recently completed a Bachelor's or Master's degree in
* Data Science, Computer Science, Engineering, Economics, Management, or similar
* Strong analytical capability; proficiency in Excel, PowerPoint, and ideally Power BI or other analytics tools
* Fluent English. Any additional language (IT, ES, DE, FR…) is a plus
* A strong interest and demonstrable knowledge in AI, digital platforms, data analytics, CRM or digital transformation
* Prior experience (internships, research projects, extracurriculars) in Digital, AI, Data Analytics or Marketing/CRM is a plus but not mandatory
* Experience in international environments is valued
* Familiarity with CRM systems (Salesforce preferred) is beneficial

Soft Skills:
* High energy, proactive mindset, and real enjoyment in working with people
* Strong structure, organization, and ability to manage multiple tasks
* Curiosity for digital and AI trends; enthusiasm for proposing ideas and innovations
* A team player who can collaborate in a fast-paced, global environment