Intern for CRM

Description du poste:

Category:
ERP/CRM/Tools

Main location:

Philippines, Taguig

Position ID:
J0926-0765

Employment Type:

Student Internship

Position Description:

Our company is seeking to hire a skilled Junior Resource to help with the Operational support. Your duties will primarily revolve incidents and execute service requests raised by CGI users. A bachelor's degree in computer science or related degree is required.

Your future duties and responsibilities:

. Ability to work in a team environment and contribute to his teams' knowledge and experiences.
. Participate in project meetings with the customer as required.
. Communicate with client professionally either through phone or e mail.
. Participate in the knowledge acquisition and transfer activities during transition and ensure all activities/deliverables required are fulfilled as required by the Transition Manager according to the timelines set.
. Ensure awareness of all the functional aspects of the different applications and components including operational procedures and known issues during transition
. Perform below activities as part of Application Support work as required by the project:
1. Monitor ticket queues for incidents or requests assigned to the team
2. Resolve issues involving the following functional areas: CRM, PeopleSoft, Integrations and other third-party solutions.
3. Able to meet or exceed agreed service level targets with the client in the Service Level Agreement (SLA)/project timelines in terms of;
. Incident Management
. Problem Management
. Service Requests
. Change Management
. Liaise with various experts in CGI's other operating units, Microsoft Support and other 3rd party application support in order to resolve functional issues.
. Provide on call and weekend project support, if necessary, as well as work in shifting hours
. Progress reporting Update the project manager/project lead with the daily progress of tasks Escalate to the project manager/ project lead at the earliest, if there is a likelihood of not being able to meet the agreed SLAs or if a significant delay is expected in the schedule or effort overrun.
. Able to adapt and work on existing project processes and third-party applications.
. Contribute to obtaining higher client satisfaction scores

Skills:

* English
* .NET
* Communication
* Microsoft SQL Server
* MS Dynamics CRM
* PeopleSoft Financial