Service Desk Intern

Description du poste:

Hi, we're glad you're here! We are hiring to our Aviva Services Excellence Centre!
Take a look at our job description - maybe it suits you or one of your friends?

What will you be doing?
* Support for the operating system migration project.
* Ticket Logging - Receiving and registering requests submitted by end users through various channels, including phone, e-mail, or the ticketing system, and documenting all relevant issue details.
* Issue Diagnostics - Analyzing submitted tickets and attempting to resolve issues based on the information provided, which may include asking users additional questions to gain a clearer understanding of the problem.
* Issue Resolution - support resolving a wide range of common or previously encountered issues.
* Ticket Escalation - support in escalating requests to second-line support when the issue is too complex or requires specialized expertise.
* User Communication - Keeping users informed about the progress of their requests and responding to any questions related to their tickets.
* Documentation - Accurately recording all actions taken to resolve issues. This is essential for maintaining the ticket history and enables more efficient handling of similar problems in the future.
* Knowledge Management - Maintaining an up-to-date knowledge base to support issue resolution, including creating and updating knowledge base articles.

What are we looking for?
* Availability 30-40 hours per week (ideally full-time) to work on-site
* Fundamental knowledge of Windows operating systems (Windows 10/11)
* Ability to diagnose and resolve simple technical issues (e.g., login problems, application access issues, basic configuration settings)
* Strong communication skills and the ability to work effectively with end users
* Familiarity with the Microsoft 365 environment (Outlook, Teams, OneDrive - user level)
* English at B2 level or higher, including technical terminology
* Device deprovisioning/enrollment
* Basic troubleshooting and diagnostics
* Ability to work with technical documentation and follow established procedures
* Collaboration with the Service Desk team

In Aviva Services Excellence Centre, we provide:
* A 6-month paid internship in an international organization
* The opportunity to gain a broad range of knowledge and skills
* A great working atmosphere in a dynamic international environment
* Attractive office location in Warsaw - Gdański Business Center

Do you see yourself in Aviva Services Excellence Centre? Be sure to apply!

Aviva is for everyone!

We've been ranked the #1 Best Workplace in Poland and #5 for Women by Great Place to Work®! Join a place where you're empowered to grow, thrive, and shine bright!

As a signatory to the Diversity Charter, Aviva applies a policy of equal treatment and creates a work environment that is friendly to people with disabilities. We do not require from candidates the date of birth, marital status and attached photos to your CV. We encourage all individuals regardless of gender to apply.

Most of our people are smart working - spending also time in our office - combining the benefits of flexibility, with time together with colleagues.

We're inclusive - we welcome applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply and try!

To find out more about current job offers at Aviva take a look here