Undergraduate Placement Year 2026- Customer Relations Intern

Description du poste:

Company Description:

We're the nation's favourite heating brand, here to warm up people's homes, lives, and futures.
From boilers, hybrids and heat pumps to solar thermal and smart controls, we're giving our customers plenty of choice. With cutting-edge tech and research, we're right in the thick of the drive for a better future of home heating.
It's not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause - delivering brilliant customer support and exceptional engineering.
As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work - we're no strangers to rolling our sleeves up, getting stuck in, and helping out.
If that sounds like something you'd like to be a part of, we'd love to meet you.
Come and work #LikeABosch at Worcester Bosch.

Job Description:

Join us for your placement year in summer 2026! Our internships are designed to give you an insight into what it's like to work for a world-renowned brand with a culture of support and community.
In this role, you will be responsible for:
Our Customer Relations Intern is responsible for helping the team investigate and resolve any customer issues promptly and with a high degree of diplomacy and empathy appropriate to the situation. You will be responsible for the administration duties required to complete compensation payments, transcribing calls as well as the continued development of our reporting tools. You will work closely with other departments within ASA to build positive and rewarding relationships to achieve and maintain both individual and departmental productivity, quality and service standards. You will develop the skills to pro-actively identify ways in which we can minimise and reduce complaints and feed all ideas into appropriate teams.
Interested? Upload your CV and a Cover Letter today!

Qualifications:

Please note that to be eligible for this role, you must be an undergraduate student seeking a placement year as part of your degree - if you do not meet these criteria please consider applying for other positions.
Our ideal candidate must have:
* You will need to have a good understanding of excel.
Our ideal candidate should have:
* As a customer relations intern you will need to have good communication skills, empathy and an eye for detail.
* Knowledge of power BI is useful but not essential.
Right To Work: please ensure you have a valid Right To Work in the UK status for the entirety of the placement year upon submitting an application.

Additional Information:

Deadline for Applications: 1st February 2026
Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible
Expected Start Date: June 2026
Please note that this date is advisory and can be flexible within reason.
Working Hours: 39 hours per week - standard working pattern of 08:00 - 17:00 Monday to Thursday and 08:00 - 16:00 Friday with a 1-hour lunchbreak
Working with us comes with the following benefits:
* 20 days annual leave per year plus bank holidays
* Access to the Perkbox Benefits platform
* Discounts on products from across the Bosch Group
* Enhanced pension contributions
* Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
* Volunteering days
* Policy to support growing families
* Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme
* And more