Intern, Quality Assurance

Description du poste:

Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom. Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives.

In addition to a comprehensive suite of insurance plans, employee benefits, partnerships with financial adviser channels and bancassurance, Singlife offers investment and advisory solutions through its GROW with Singlife platform. It also offers the Singlife Account, a mobile-first insurance savings plan.

Singlife is the exclusive insurance provider for the Ministry of Defence, Ministry of Home Affairs and Public Officers Group Insurance Scheme. Singlife is also an official signatory of the United Nations Principles for Sustainable Insurance and the United Nations-supported Principles for Responsible Investment, affirming its commitment to finding a better way to sustainability.

The merger of Aviva Singapore and Singlife was announced in September 2020 and created one of the largest homegrown financial services companies in Singapore in a deal valued at S$3.2 billion. It was the largest insurance deal in Singapore at the time. Singlife was subsequently acquired by Sumitomo Life in March 2024, one of Japan's leading life insurers, which valued Singlife at S$4.6 billion, making the transaction one of the largest insurance deals in Southeast Asia.

Responsibilities

* Track and document all incidents reported to the Testing COE
* Assist in conducting Root Cause Analysis (RCA) for incidents to identify underlying issues along with respective project QA team.
* Maintain and update an incident tracker with details
* Coordinate with development and testing teams to gather necessary information for RCA and steps to improve.
* Provide regular reports and updates to the COE team on incident trends and RCA findings.
* Support continuous improvement by suggesting preventive measures based on RCA insights.

Requirements

Someone who:

* Is an effective and enthusiastic communicator and collaborator, able to work along with different teams with minimal guidance.
* Desires working in a fast-paced environment and can juggle multiple tasks.
* Has good verbal & written communication skill.
* Is proficient in MS Office (i.e PowerPoint, Excel, Word, etc)