Front Office - Trainee

Description du poste:

JOB SUMMARY
As a Front Office Admin Trainee with a focus on At Your Service and Rooms Controller functions, you will learn and support the smooth coordination of guest communications, room inventory control, and daily requirements. You will develop mastery in handling multi-channel inquiries, optimizing room assignments to guest preferences and constraints, and partnering cross-functionally to elevate guest satisfaction, revenue performance, and efficiency.

QUALIFICATIONS & EXPERIENCE
* Diploma or undergraduate studies in Hospitality, Tourism, Business, or related field (or equivalent experience).
* Prior exposure to customer service or hotel operations is advantageous (internships/part-time).

CORE WORK ACTIVITIES
1. Log, track, follow up on guest requests, communications via approved systems ensuring proper
documentation.
2. Coordinate with Front Office, Housekeeping, Engineering and Sales on room conditions, status, maintenance
updates, VIP readiness and turn times to ensure accurate records and planning.
3. Ensure accurate system data [PMS/GXP] for arrivals, departures, preferences, rate codes, flag discrepancies
for correction.
4. Prepare arrival reports and brief the Front Office team on VIPs, special occasions, accessible room needs,
requests and amenities to support planning.
5. Assist in overbooking and displacement strategies under guidance, minimizing guest inconvenience while
protecting revenue.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law