Front Office Interns

Description du poste:

Company Description

Nestled in the lush hillside of Surin Beach, Navera Phuket - MGallery Collection is a sanctuary of timeless elegance, inspired by Phuket's rich Sino-Portuguese heritage and the romantic spirit of ocean voyages.
Positioned above one of the island's most pristine beaches, this all-suite and villa resort offers discerning travelers a private escape into serenity, cultural richness, and heartfelt hospitality.
Guests are welcomed into the Sino Lodge - a graceful blend of heritage mansion and yacht deck - before embarking on a journey through carefully curated culinary, wellness, and leisure experiences. From Riviera House, a Mediterranean coastal-inspired dining destination, to Junsai, an immersive Japanese grill, and the refined French charm of Marcele Bistro, Navera Phuket delivers moments of connection and coastal indulgence.
Rooted in nature, design, and authenticity, Navera is more than a resort - it is a destination that captures the spirit of exploration and relaxation. Whether enjoying panoramic villa views, a floating breakfast, or a bespoke spa ritual inspired by the island's tin-mining legacy, each stay becomes a timeless voyage.
Join us at Navera Phuket and be part of an inspiring journey at the heart of Surin Beach - where elegance, culture, and discovery meet.

Job Description

* Assist with guest check-in and check-out procedures under supervision.
* Provide warm and professional greetings to guests, ensuring a luxury experience.
* Answer guest inquiries via phone, email, or in person promptly and courteously.
* Support reservation management and guest information updates in the system.
* Assist with handling guest requests, complaints, and special requirements.
* Maintain cleanliness and organization of the front office area.
* Learn and apply hotel policies, standards, and procedures for front office operations.
* Coordinate with other departments (Housekeeping, F&B, etc.) to ensure smooth guest services.
* Observe and support VIP guest services and concierge tasks as required.
* Participate in training sessions and complete tasks assigned by supervisors.

Qualifications

* Currently pursuing studies in Hospitality, Tourism, or related field
* Strong interest in Front Office operations and guest service
* Positive attitude, well-groomed appearance, and team spirit
* Good communication and interpersonal skills
* Willingness to learn, adapt, and take initiative in a fast-paced environment
* Professional demeanor and ability to handle guests with discretion and courtesy