Intern: Business Applications Support

Description du poste:

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Application Support Intern will join the Strategic Marketing Intelligence (SMI) team to support application testing, user support and continuous improvement of digital tools across the EurAsia region. This role is a great opportunity for a student in software engineering or a related field to gain practical experience in application support, issue triage, testing and stakeholder collaboration within a regional business environment.
Working as part of a cross-functional team, the Application Support Intern will collaborate with marketing, IT, analytics teams and external development partners to help validate workflows, document and reproduce issues, support end users and maintain support materials. The role also offers exposure to business applications, data flows and system integrations, while contributing to the overall quality, usability, and reliability of tools used across the organization.

Internship details:
* Start date: June/July
* Location: Istanbul, Turkiye
* Duration: 6 months
* Working hours: 30-40 hrs. Flexible during exams and holiday period
* Work model: Hybrid (3 days in the office)

Responsibilities may include the following and other duties may be assigned:
* Assist in testing and quality assurance activities for internal software applications, including execution of test scenarios, workflow validation and documentation of results.
* Support issue triage by collecting relevant information, reproducing reported problems and helping determine whether issues relate to software defects, configuration, data or user error.
* Prepare and maintain accurate documentation in ticketing systems, including problem statements, reproduction steps, screenshots and expected versus actual outcomes.
* Collaborate with development, IT, business stakeholders and external partners to support defect resolution, clarify requirements and ensure effective coordination across teams.
* Provide first-line support for application-related user questions and contribute to timely follow-up, status communication and resolution tracking.
* Maintain support documentation, including FAQs, troubleshooting guides and known-issues logs, while identifying recurring issues and opportunities for improvement.
* Develop a foundational understanding of application data, integrations and reporting workflows to support testing activities and alignment with business requirements.

Required Knowledge and Skills:
* Recently graduated or in the final year of studies in Software Engineering, Information Systems or a related discipline.
* Fluency in English and Turkish
* Familiarity with software testing, application support or quality assurance principles.
* Exposure to low-code platforms (e.g. Outsystems, Mendix).
* Experience using ticketing or issue-management tools such as Jira, ServiceNow, or equivalent.
* Working knowledge of SQL for basic data validation, troubleshooting and analysis.
* Strong problem-solving and analytical skills with attention to detail.
* Ability to document issues clearly, including reproduction steps, observations and outcomes.

Would be a plus:
* Effective communication skills and ability to collaborate with technical and non-technical stakeholders.
* Strong organizational skills and ability to handle multiple tasks in a structured way.
* Interest in learning about data flows, system integrations and how applications support business processes.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here