Technical Account Manager (Data & SQL)

Descrizione del lavoro:

At Optimetriks, we build impactful SaaS and AI products that help companies run smarter field operations and distribution-where it really matters: on the ground 🌍. We develop FieldPro, a modular product suite: /FieldPro Core for mobile CRM, sales force automation, routing, and real-time analytics /FieldPro Detect using computer vision to measure retail execution at scale /FieldPro Direct, an eB2B app connecting brands directly with retailers /FieldPro AI to turn data into smart recommendations and optimized decisions Born in Africa, we now operate across Europe, Africa, Asia, and Latin America, with teams in France, Senegal, Kenya, Nigeria, Mexico, Vietnam, and more. Our culture is deeply entrepreneurial: fast execution, real ownership, strong tech DNA, and global ambition. Joining Optimetriks means building products used in 30+ countries, working in lean, high-impact teams, and growing fast while making a real difference.
About FieldPro (Optimetriks)
We are an advanced SaaS platform leveraging AI and automation to optimize field operations. We empower businesses with real-time data collection, predictive analytics, and smart workflow automation, enabling seamless management of field teams and operations.
Designed for industries like FMCG, Financial Services, and the Agricultural sector, we transform field execution into a data-driven, high-performance engine.

Mission
We're looking for a Technical Account Manager with strong SQL and data analysis skills to help our clients get the most out of FieldPro.
You'll act as a trusted advisor, combining client communication with deep data work (querying databases, building dashboards, delivering insights) to improve operational performance.

Key Responsibilities
- As a Technical Account Manager, you will be the primary point of contact for our Ivory Coast clients, combining relationship management with data and technical expertise.
- Build and maintain strong, long-term relationships with clients, acting as their trusted advisor
- Manage day-to-day client communications, addressing questions, challenges, and feature usage with confidence
- Design and maintain dashboards and custom reports to track KPIs, trends, and operational performance
- Monitor client performance and deliver regular reports, insights, and recommendations
- Provide expert guidance on FieldPro's functionality and best practices to optimize client operations
- Collaborate with internal teams (Sales, Product, Tech) to ensure timely issue resolution and service delivery

Required Skills and Experience
- Fluent in English
- Minimum 2-3 years of experience, ideally in Account Management, Customer Success, Consulting, or a similar client-facing role
- Strong proficiency in SQL and Excel / Google Sheets for data analysis and reporting
- Comfortable querying databases and translating data into clear business insights
- Strong problem-solving skills with good judgment and decision-making ability
- Analytical mindset with a genuine interest in working with data and performance metrics
- Proactive, organized, and able to manage multiple client relationships effectively

What We Offer
- High autonomy and direct impact on product direction.
- Work with leading FMCG, Telcos and Agri brands in a fast-growing region.
- Play a key role in FieldPro's expansion in Africa
- Combine client interaction, data analysis, and technical problem-solving in one role.
- A collaborative and entrepreneurial environment

Requisiti del candidato:

Fluent in both English and French Minimum 2-3 years of experience, ideally in Data, Account Management, Customer Success, Consulting, or a similar client-facing role Strong proficiency in SQL and Excel / Google Sheets for data analysis and reporting Comfortable querying databases and translating data into clear business insights Strong problem-solving skills with good judgment and decision-making ability Analytical mindset with a genuine interest in working with data and performance metrics Proactive, organized, and able to manage multiple client relationships effectively