Apprenticeship - 1 Year - Client Service Officer F/M

Descrizione del lavoro:

Company Description

Ranked among the world's largest asset managers with over EUR1,300 billion in assets under management, Natixis Investment Managers (Natixis IM) delivers a range of solutions across various types of asset classes, management styles, and vehicles, including innovative strategies and products that meet environmental, social, and governance (ESG) criteria dedicated to the development of sustainable finance.
The teams at Natixis IM work in partnership with their clients-institutional investors, investment funds, corporations, and individuals-to understand their specific needs and provide them with tailored investment insights and solutions aligned with their long-term objectives.
Thanks to Natixis IM's multi-boutique approach, clients can benefit from the expertise and insights of around twenty active management companies.
Natixis Investment Managers International (Natixis IMI) is the main management company for Natixis IM in Europe. It encompasses two activities:
* The distribution activities in Europe and in other geographic areas such as APAC, the Middle East, and Latin America for Natixis IM's asset management offering;
* A platform of centers of expertise (support functions) serving the distribution activities and affiliates.
Natixis IMI continues to develop and strengthen its presence in France and internationally, leveraging the expertise of its teams and the multi-affiliate model of Natixis IM.

Job Description

You will join our Client Servicing team, which is seeking a Client Service Officer for a 1-year apprenticeship starting in September 2026.
Within the "Client Experience & Reporting" department, the Client Servicing team at Natixis Investment Managers International defines the client service strategy in liaison with sales teams, whether institutional or distribution, and supports sales forces in their work with a sophisticated range of distributors and institutional clients in France and worldwide.
The team's challenge is to support our clients in their relationship with Natixis Investment Managers while seeking the best possible experience for clients and distributors within our multi-boutique model.
The Client Servicing team is composed of 3 activity pillars, including the "Requirement" pillar, which is dedicated to managing client/distributor due diligence and commitments.
In collaboration with your mentor, your main responsibilities will be:
Conducting KYC / KYD due diligence on investors and intermediaries, and specifically managing:
* Administering the scope of client and intermediary entities.
* Monitoring the activity and progress of KYC/KYD files.
* Ensuring the first-level validation of KYD files (screening/client risk assessment/document collection), particularly for new relationships and periodic reviews.
* Acting as the point of contact for our partner platform, especially for client onboarding onto the platform, for document collection, and DDQs (Due Diligence Questionnaires).
* Ensuring the governance of the KYC process by being the preferred contact point for our service provider and, if necessary, an escalation point to facilitate exchanges with various stakeholders (clients, sales force, affiliates, compliance).
Managing client and intermediary commitments, and specifically managing:
* Administering the scope of commitments (contractual or otherwise, for all types of clients, etc.).
* Monitoring the dissemination of these commitments (periodicity, contributors, etc.).
* Working to improve and develop tools to enhance our knowledge of clients.
* Proposing new services and solutions for clients.
* Contributing to client satisfaction and, more generally, to the client experience.
#FinanceTransformative
You will be working in an international and inclusive environment that fosters collaboration, with tangible missions and real impact. We will support you throughout your experience with us so you can learn and develop your skills working alongside experienced professionals.
You also have the opportunity to get involved in society and causes that matter to you through our corporate foundation.
In addition to an attractive salary calculated based on your training and level of education, you will benefit from 60% reimbursement of your travel expenses, paid leave, meal vouchers, as well as health and welfare coverage.
You will also benefit from profit-sharing and/or company participation pro-rata to your time of presence.
You may also have access to the works council depending on your time of presence.

Required Skills/Qualifications/Experience

Student at Master's level (Bac+5), you are pursuing a degree (university, business school, or engineering school) with a specialization in Asset Management, Finance, Sales, or Customer Relations.

You have an interest in regulations, particularly MIF/LAB; previous internship experience in processing KYC/KYD files would be ideal.

You possess excellent interpersonal skills, a sense of priorities, and are focused on problem-solving and implementing solutions.

And last but not least, you are perfectly fluent in English.

For optimal processing of your application, please indicate on your CV the type of contract (apprenticeship or professionalization) offered by your school, as well as the work-study rhythm.

You will be contacted by one of our recruiters before meeting our subject matter experts.

An ideal discussion period to highlight your personality and your project