Management Trainee – Rotational (CS and Transport)

Descrizione del lavoro:

Country Cambodia City PHNOM PENH
Area
Cambodia

Workplace location PHNOM PENH-ANINA BLDG(KHM) Employer company TotalEnergies Marketing (Cambodia) Co., Ltd. Domain Sales & Marketing Type of contract Fixed term position Experience Less than 3 years

Context & Environment

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Activities

Under the guidance of the CS Manager and Transport Manager, and the overall sponsorship of the VP Supply & Logistics, the Management Trainee will complete a two-year structured rotation designed to build strong capabilities in customer service, sales administration, transport operations, and HSEQ, while developing the leadership mindset required for future supervisory roles. Key activities include:

Year 1: Customer Service & Sales Administration

* Act as a daily point of contact for customers and internal stakeholders, ensuring prompt, professional, and accurate responses.
* Process and monitor sales orders for White Products (WP), Lubricants, CCP, COCO stations, and Jet A-1 customers.
* Issue invoices and track order volumes to ensure accurate and timely order fulfillment.
* Record and follow up on customer feedback, urgent requests, delivery changes, and order cancellations.
* Follow up on customer payments and monitor outstanding balances.
* Assist in reviewing customer credit status and support the release of blocked sales orders.
* Support month-end closing activities, including SAP transactions, reconciliations, and reporting.
* Coordinate with Sales, Finance, and Supply Chain teams to ensure smooth end-to-end order-to-cash operations.
* Contribute to process improvement initiatives that enhance customer experience, order accuracy, and service levels.
Year 2: Transport Operations

* Develop a solid understanding of transport operations and ensure compliance with PATROM requirements, company standards, and applicable regulations.
* Support transport management activities to ensure the safe, reliable, and efficient delivery of products to customers.
* Assist in implementing and monitoring HSEQ policies, procedures, and performance indicators within transport operations.
* Participate in fleet management, including maintenance planning, vehicle inspections, regulatory compliance, and fleet performance monitoring.
* Support driver management, including onboarding, training coordination, performance monitoring, and compliance with safety requirements.
* Assist in trip management, including route planning, journey monitoring, and operational performance tracking.
* Support the management of transport contractors and service providers, including contract administration, performance evaluation, and compliance monitoring.
* Coordinate with internal and external stakeholders to ensure operational efficiency, safety compliance, and continuous improvement.
* Contribute to identifying and implementing improvement initiatives that enhance transport safety, reliability, and cost effectiveness.

Candidate Profile

* Education: Bachelor’s degree in Logistics & Supply Chain Management, Business Administration, Economics, Engineering, or a related field. Recent graduates with a strong academic record are encouraged to apply.
* Experience: 0-2 years of experience; relevant internships in customer service, sales administration, logistics, transportation, or the energy sector are an advantage.
* Technical Skills: Basic knowledge of customer service, order-to-cash, logistics and transport operations; familiarity with ERP systems (SAP SD is an advantage); proficiency in Microsoft Office, particularly Excel.
* Knowledge & Languages: Understanding of sales administration, payment follow-up, transport operations, and road safety. Native Khmer and good working proficiency in English.
* Behavioral Competencies: Customer-focused, safety-conscious, adaptable, proactive, analytical, and detail-oriented, with strong communication and teamwork skills.
* Other Requirements: Willingness to travel to depots and customer sites as required. Certifications in Logistics, HSE, Defensive Driving, or First Aid are considered an advantage.

Additional Information

Purpose:

* Support efficient sales administration, order processing, and customer service to deliver a reliable and professional customer experience.
* Ensure timely order fulfillment, payment follow-up, and month-end operational support.
* Support the safe, efficient, and compliant execution of transport operations through effective fleet, driver, and contractor management.
* Build end-to-end knowledge of the order-to-delivery value chain and develop the capabilities needed for a future supervisory role in Customer Service or Transport