Career Opportunities in Training

Descrizione del lavoro:

At Swarovski, you don't just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you're ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we're ready for you.

Our office in São Paulo, Brazil is a vibrant workplace where your expertise makes a global impact. You'll collaborate across borders, deliver high-quality services, and help shape a people-centered organization.

We're looking for trainers to support the CX processes. This role helps ensure smooth CX operations and outstanding service delivery.

Note: This job ad is not linked with an active position. Your data is saved in our platform to be used as soon as we have a vacancy. After a year, your data will be deleted, according to GDPR rules.

About the roles
Your main duties, depending on the role and seniority level, may include, but are not limited to the following: 
* Design and deliver CX training aligned with service standards.
* Facilitate trainings that reinforce customer-centric behaviors.
* Ensure consistent CX execution across all stores.
* Partner with Operations to support CX initiatives.
* Measure training impact through feedback and performance.
* Update training materials based on business needs.

About you
We are looking for a unique and amazing talent, who brings along the following:  

* Fluency in English B2 level or higher.
* Team orientation and ability to cooperate effectively with different stakeholders on all levels of the organization 
* Prior experience in training in retail.

What we offer
You can expect a range of benefits, including:

* Learning and career development programs to help you grow
* Hybrid and flexible work options to support your work-life balance
* A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as finance and legal matters
* Paid volunteering leave to support causes that matter to you
* Exclusive employee discounts on Swarovski products
* Private medical coverage
* Life insurance

To ensure clarity and fairness, we share salary information via email with candidates invited for interviews.

About Swarovski
Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world's finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.
Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.
Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.
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