CpaaS Registration Administrator - Student Job

Descrizione del lavoro:

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology - we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.

What is this role all about? 

CPaaS Registrations Administrator is an entry level role within Infobip Platform Operations, responsible for delivering technical services to internal and external customers. The role focuses on ensuring that services related to traffic registration, administration, and maintenance are delivered accurately and on time.

The role involves working on various assignments with a high level of accountability, collaborating with Mobile Network Operators (MNOs), clients, and continuously developing knowledge and expertise in global traffic registration.

Contract type: Student job

Hourly rate: 6.6 EUR/hour

Working hours: minimum 30 hours/week, ideally 40 hours/week

Working shift: 14:00-22:00 (Remote)

Onboarding: first week on-site, after that, you will have mentor support remotely

Duration: 4 months (with the possibility of staying in the company after that)

Locations: Osijek, Zagreb

Number of students: 5

What you'll do:

Sender & Traffic Registration

* Register and maintain messaging traffic for the US

* Administer Infobip sender database

* Process customer sender registration requests and register senders with MNOs and suppliers

* Support region specific and product specific registration processes

* Enable and manage 2way communication (MO resources, keywords setup, etc.)

* Register OTT traffic for RCS

Traffic Security & Compliance

* Ensure traffic security by applying content restrictions and template registrations

* Monitor and control traffic in line with internal and external regulations

Troubleshooting & Support

* Troubleshoot sender and 2way related issues with clients and internal stakeholders

* Resolve cases where existing sender setups are not working

* Answer inquiries related to sender registration and guide stakeholders through the process

Customer Satisfaction

* Act as a reliable technical point of contact

* Handle service requests with high quality and customer satisfaction in mind

Internal Improvements & Documentation

* Update internal databases with technical and regulatory information

* Document procedures and best practices and share them with the team

* Follow process changes and ensure work accuracy

Learning & Development

* Participate in internal training and continuous education

* Learn and work with Infobip tools and technical processes

What makes you a strong fit? 

* Strong analytical skills and attention to detail

* Well-developed administrative and organizational skills

* Good communication skills and ability to collaborate with different stakeholders

* Proficiency in English (written and spoken)

* Openness to learning and willingness to develop new skills

Why you'll love it here: 

* Mentor and team support. 

* Being a part of a growing company in a growing industry - we challenge you not to grow! 

* Work with people from all over the world. We put the "global" in globalization. 

* Possibility to stay on after the 4 months, depending on your performance and business needs.
Why you'll love it here

* Travel allowance as per city of work 

* Structured onboarding and continuous learning on AI tools, including hands-on work with modern and cutting-edge technologies

* Social Events 

* Free access to Udemy platform 

* Referral Bonus 

* Company laptop & working equipment

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 

Apply if you like this job description, and for more details - feel free to contact recruiter Zrinka on LinkedIn
Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity - if you have the passion and skills to thrive, there's a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.
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