Trading Services Analyst

Descrizione del lavoro:

Job Responsibilities:

* Daily interaction with Sales, Trading, Clients, Middle Office & our Global Operations groups; as well as frequent interaction with Technology and Project delivery teams
* Primary responsibility will be the day to day management of a Sales Desk, coordinating all aspects of pre and post trade support to the client
* Supporting a number of the 12 Sales desks and 92 Sales people spread across the Europe, Middle East, and Africa region
* Working in collaboration with your team members to ensure a smooth process from the moment a Client is Onboarded all the way until Settlement
* Owning a Portfolio of Clients with whom your Sales Desk trade with; becoming the one point of contact for that Client for any queries throughout their Trading relationship with JPMorgan
* Managing the end to end Operations for your Sales desk and Clients. Retaining a global oversight of our Operational teams and ensuring we help our Operational partners in providing an exceptional Client experience
* Managing Derivative lifecycle events, from coordinating trade bookings and Novations; through to cash flow events such as Resets, Dividends & Expiries.
* Acting as an escalation point for all parts of the Trade lifecycle, facing off to Sales and Clients to manage their expectations and find solutions
Required qualifications, capabilities, and skills
* Sales Support can be a high pressurised environment and Candidates should be comfortable with being able to multi task a number of high profile escalations whilst managing expectations throughout. There is never a boring day in this role
* Being able to take a step back and problem solve at a macro scale. Using your conceptual understanding of the products and processes to implement intuitive solutions
* Diligent approach to work; accuracy and precision is vital
* A personality that works well in a team environment, who can help inspire and motivate their peers
* Strong Microsoft Office skills ( Excel, Power Point, Word & Visio)
* Ability to communicate clearly and effectively. We work with Clients and internal Stakeholders from many different backgrounds and languages; so an ability to convey a clear, concise and structured message is essential
Preferred qualifications, capabilities, and skills
* Degree Educated or JPMorgan Apprenticeship Alumni
* Derivatives product experience and understanding
* Client or Investment Banking Middle Office experience