Engine Field Service Technician - Level III

Descrizione del lavoro:

We are looking for a talented Engine Field Service Technician - Level III to join our team specializing in Service for our Service Operations Department in Accra, Ghana.

In this role, you will make an impact in the following ways:

* Deliver high-quality diagnostics, repairs, overhauls, and rebuilds across multiple engine products with minimal supervision, ensuring reliable outcomes for customers.

* Build and maintain strong customer relationships by providing prompt, efficient, and professional service that consistently meets customer needs.

* Apply specialized tools, documented procedures, and company policies to accurately diagnose and resolve complex technical issues at customer sites.

* Perform preventative maintenance in line with established schedules and standards to improve engine performance, reliability, and longevity.

* Escalate unresolved or complex issues appropriately to product specialists or leadership to ensure timely and effective resolution.

* Coach, guide, and share technical knowledge with technicians and apprentices, supporting skill development and high service standards.

* Identify additional service or sales opportunities during customer interactions, contributing to business growth and customer value.

* Ensure full compliance with Health, Safety, and Environmental policies while maintaining accurate documentation, well-kept tools, and a safe, professional work environment.

Education/ Experience:
* Apprentice-trained Engine Technician qualification (preferred).
* Technician level 1, 2 or 3, Engineering Degree or Diploma.
* Vocational diploma from a relevant technical institution.
* Locally valid driving permit.
* Significant hands-on experience in heavy-duty field service operations, preferably within mining, power generation, or industrial environments.
* Proven ability to work autonomously in remote, cross-border, or high-pressure operational settings while maintaining Cummins safety, quality, and service standards.
* Strong communication skills to clearly explain complex technical issues and solutions to customers, dealer personnel, and internal Cummins stakeholders.
* Ability to communicate in French to support technical discussions in francophone markets (advantageous but not mandatory)

Requisiti del candidato:

To be successful in this role you will need the following:
* Advanced technical expertise to independently diagnose, escalate, and resolve complex, high-risk engine issues across borders, including in remote or time-critical environments.
* Strong technical leadership capability to mentor and guide technicians, enforce technical and safety standards, and drive consistent, high-quality repairs across customer and dealer sites.
* Confidence and professionalism to act as the technical authority during critical customer engagements, including major breakdowns, commissioning, warranty discussions, and OEM coordination.
* Proven ability to repair and maintain mechanical and electrical systems by following documented guidelines, using specialized tools efficiently, minimizing cost of ownership, and restoring equipment to pre-failure condition