Claims Quality Assurance Specialist

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Role Description

If you are a critical thinker and have expertise in the handling of either Motor Personal Injury, Commercial Property, Home, Casualty or Financial Lines claims, we have a number of quality assurance roles available. Capability across multiple claims disciplines/lines of business is preferred but no essential, as is previous experience of performing quality assurance.

Your role may involve assessing the effectiveness of claims handling as well as the services provided by our suppliers. You may also be performing themed reviews, designing and performing reviews as well as producing detailed reports that provide actionable insights to key stakeholders across claims and our claims suppliers.

Location: This role can be based in either of our Guildford, Milton Keynes, Chelmsford, Bournemouth, Birmingham or Bristol offices. This is a hybrid role.

Salary Information

Circa £45,000

Pay is based on relevant experience, skills for the role, and location. Salary is only one part of our total reward package.

About You

Your insight will drive performance improvements and directly contribute to the success of claims.
* Conduct quality assurance reviews on Motor PI, Commercial Property/Casualty and Financial Lines claims and Claims Suppliers
* Design and perform claims and claims supplier themed reviews
* Engage with key stakeholders throughout
* Produce detailed analysis and actionable insight to continuously improve customer outcomes, financial outcomes and performance effectiveness

Essential Skills

If you have a keen eye for detail, critical thinking and a passion for driving excellence in claims management, we would love to hear from you.

* Must have proven experience in insurance claims and/or quality assurance.
* Comprehensive understanding of Motor Personal Injury, Home, Commercial Property, or Casualty, Disease and Financial Lines claim processes
* Ability to conduct in-depth quality assurance reviews with little supervision
* Well-developed analytical skills, critical thinking and attention to detail
* Excellent report writing and communication skills
* Experience in sourcing and managing audit sample lists
* Capability to identify and recommend opportunities for process improvement
* Relevant industry qualifications and proven experience in insurance claims and/or quality assurance
* Well-developed organisational and time management abilities
* Adaptability to work in both remote and office-based environments
* Ability to coach and mentor less experienced team members, fostering professional development and knowledge sharing
* Skilled in liaising with business owners and relationship managers to drive improved outcomes for customers and enhance overall business performance

We support the government scheme "Access to Work" please feel free to ask us about the access to work scheme.

Desirable Skills

* Responsible Artificial Intelligence usage

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

* Flexible buy/sell holiday options
* Hybrid working
* Annual performance related bonus
* Contributory pension scheme
* Development days
* A discount up to 50% on a range of insurance products including car, home and pet
* Retail discounts
* Volunteering days

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Integrity, Fairness, Inclusion & Trust

At Allianz, we believe in fostering an inclusive workforce and are proud to be an equal opportunity employer. Our commitment to equal opportunities, gender equity, and balanced gender representation, is demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.
Hr-recruitment@allianz.co.uk

For any inquiries or to submit your application, please contact: Conor McCourt

If you are an at-risk candidate facing potential redeployment, please include this information in your CV

Closing date 17th May 2026

We reserve the right to close the advert early if we reach enough applications.

Join us - Let's Care for Tomorrow.

#LI-Hybrid