IT Infrastructure Support Lead

Descrizione del lavoro:

With multiple awards to our name, Larian Studios has proven that we're dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur's Gate 3 & Divinity: Original Sin 2 is looking for an IT Infrastructure Support Lead to join the team and help us in crafting the high calibre games our fans have come to expect.

Responsibilities

* Lead and manage a team of Infrastructure Support Engineers, including performance reviews and career development
* Coordinate the daily support workload, setting priorities and assigning work across the team
* Make sure tickets and requests are correctly logged, categorised, prioritised, and assigned
* Escalate unresolved or complex issues through the appropriate channels when needed
* Oversee user onboarding and offboarding activities
* Organise the preparation and delivery of workstations, laptops, and other IT equipment
* Use Microsoft Intune for device management and application deployment across the organisation
* Maintain the global IT asset inventory
* Track software licence allocation and keep licence records accurate
* Spot recurring support issues and drive improvements to processes, best practices, documentation, and standard procedures
* Provide training and technical guidance to the Support Team on IT operational systems and procedures
* Take part in the change management process
* Support backup management, disaster recovery, and business continuity procedures
* Keep monitoring systems running to help ensure system availability and reliability
* Contribute to IT infrastructure upgrades and migrations
* Ensure the team follows IT security standards and best practices

Requirements

* Experience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team development
* Strong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service quality
* Hands-on experience administering Microsoft Active Directory, including user accounts, groups, permissions, and Group Policy
* Proficiency administering Google Workspace, including user accounts, groups, access, and core services
* Familiarity with Microsoft Intune or a similar endpoint management platform, including device management and application deployment
* A track record of coordinating user onboarding, offboarding, and IT equipment deployment
* Background managing IT asset inventories and software licence records
* Working knowledge of infrastructure operations, including monitoring, backups, disaster recovery, and change management
* Good understanding of IT security standards and best practices
* Strong organisational skills and the ability to manage multiple priorities
* Strong written and verbal communication skills, with the ability to explain technical information clearly to technical and non-technical users
* Flexibility to work outside normal working hours when required for planned infrastructure upgrades or migrations

Nice to Haves

* Exposure to infrastructure monitoring platforms
* A track record of supporting teams across multiple international locations and time zones
* Experience supporting Perforce Helix Core and P4V
* Familiarity with enterprise backup platforms
* Comfort using PowerShell or other scripting tools to automate support and administrative tasks
* Background in large-scale migration projects and operating system upgrades
* Working knowledge of Windows, Linux, and macOS environments

What We Offer

* An international team of over 500 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel
* An open, collaborative environment where ideas are welcome and encouraged
* A managerial team consisting of highly experienced game developers at the top of their fields
* Sharing hobbies and passions with like-minded colleagues
* Inclusive environment with many activities organized by the studios or the employees
* Commitment to making the best game possible for the fans, including listening to community feedback