Customer Data Strategy Lead

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Job Description

Purpose of the role
To develop, implement, and maintain effective governance frameworks for all data and records across the bank's global operations.

Accountabilities
* Development and maintenance of a comprehensive data and records governance framework aligned with regulatory requirements and industry standards.
* Monitoring data quality and records metrics and compliance with standards across the organization.
* Identification and addressing of data and records management risks and gaps.
* Development and implementation of a records management programme that ensures the proper identification, classification, storage, retention, retrieval and disposal of records.
* Development and implementation of a data governance strategy that aligns with the bank's overall data management strategy and business objectives.
* Provision of Group wide guidance and training on Data and Records Management standard requirements.

Vice President Expectations
* To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
* If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
* If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others..
* OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
* Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
* Manage and mitigate risks through assessment, in support of the control and governance agenda.
* Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
* Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
* Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
* Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
* Adopt and include the outcomes of extensive research in problem solving processes.
* Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

As the Customer Data Strategy Lead at Barclays, you will be responsible for leading the end-to-end customer data quality, governance, and transformation programme, driving meaningful improvements in how customer data is captured, managed, and leveraged across the organisation. Working closely with the Chief Data Officer, Decision Intelligence teams, and senior business stakeholders, you will define and execute the customer data strategy, ensuring data is trusted, accessible, and aligned to business objectives. You will combine strategic leadership with a practical approach, diving into data, analysing root causes of quality issues, and shaping practical solutions that deliver measurable outcomes. Leveraging your solid understanding of data architecture and data management principles, you will influence the design of scalable data foundations and ensure business requirements are translated into effective data capabilities. Leading cross-functional teams within a complex matrix environment, you will drive alignment across technology, data, and business functions while championing a culture of data excellence and continuous improvement.

To be successful as a Customer Data Strategy Lead, you must have the following essential skills:

* Significant senior-level experience leading data strategy, data transformation, data quality, and governance programmes within large, complex organisations
* Demonstrated experience delivering enterprise-wide data transformation activities, including Agile delivery and operating within hybrid onshore/offshore delivery models
* Proven experience in translating data, analytics, and insight into measurable business value and outcomes
* Experience partnering with senior executives, including Chief Data Officers and business leaders, to drive strategic data objectives and organisational change
* Great understanding of data quality, data governance, data management, and responsible data use, with experience establishing sustainable governance frameworks
* Solid knowledge of data architecture principles, with the ability to contribute to architectural decisions and ensure data solutions align with business and technology strategies
* Experience leveraging or implementing AI-driven capabilities to improve data quality, transformation, automation, or decision-making processes
* Excellent strategic thinking combined with the ability to work at a detailed level, analysing data issues, identifying root causes, and shaping practical solutions
* Proven ability to lead and develop high-performing teams while influencing stakeholders across complex matrix organisations
* Excellent leadership, communication, stakeholder management, and cross-functional collaboration skills
* Experience operating within large, regulated environments, ideally within Financial Services, Banking, or a similarly data-intensive industry
* Knowledge of modern data platforms, analytics, decision intelligence, and insight practices
* Experience establishing and embedding benefits realisation, value management, or outcome measurement frameworks

Some other highly valued skills may include:

* Experience driving data culture and organisational change, embedding data-driven decision-making across business functions
* Experience working across multiple geographies and business units within a global matrix organisation
* Relevant professional certifications in data management, architecture, agile delivery, or cloud technologies

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role can be based in either London, Northampton or Manchester