GUCCI Client Advisor - Heathrow

Descrizione del lavoro:

KEY RESPONSIBILITIES​
Client Experience & Relationship:​
* Deliver an outstanding, personalized and elevated client experience, before, during and after the sale, exceeding client expectations at every interaction​
* Build strong and authentic relationships with clients, placing them at the centre, actively listening to their needs and anticipating future desires​
* Develop and nurture a solid client portfolio to ensure a proactive, loyal and growing business​
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Styling, Product & Fashion Culture​
* Demonstrate excellent product knowledge and strong sensitivity to materials and craftsmanship​
* Create personalized, versatile, and timeless looks, acting as a stylist and trusted fashion advisor for the client​
* Express a deep passion for fashion, trends and contemporary culture, translating them into relevant and inspiring styling proposals​
* Confidently connect product storytelling with client lifestyle, reinforcing emotional engagement and desirability​
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Sales & Business Performance​
* Drive individual sales performance and achieve KPI targets with a strong business mindset and entrepreneurial approach​
* Identify and maximize business opportunities through effective use of clienteling tools​
* Contribute actively to category performance and overall store results​
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Team & Store Contribution​
* Collaborate proactively with colleagues and management, fostering a positive team spirit and collective success​
* Support front and back-of-house activities when needed, contributing to smooth daily operations​
* Uphold visual merchandising standards and ensure product presentation reflects Gucci's image​
* Act with professionalism, transparency and authenticity in all internal and external interactions​
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PROFILE & REQUIREMENTS​
* Previous experience in high-quality client service environments, preferably in fashion, luxury retail, accessories or luxury hospitality​
* Strong fashion sensibility and genuine passion for fashion culture and styling​
* Natural client-oriented mindset with strong relationship-building skills​
* Business-driven, proactive and results-oriented, with an entrepreneurial spirit​
* Excellent communication skills, with the ability to create genuine and lasting client connections​
* Team player with a collaborative attitude and strong sense of responsibility​
* Comfortable using digital tools and applications; quick learner with new technologies​
* Ability to thrive in a fast-paced environment, multitask and prioritize effectively​
* Flexible to work a retail schedule, including weekends and holidays​
* Fluency in English and local language; additional languages are a plus

Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are