Spanish Speaking Customer Service Administrator

Descrizione del lavoro:

Spanish Speaking Customer Service Administrator

Salary: £25,000
Contract: 12-Month Fixed-Term Contract
Working Pattern:
* Week 1: Monday - Friday, 07:00 - 15:15
* Week 2: Monday - Friday, 09:45 - 18:00
Location: Hybrid working - 1 day per month in the office
Our client is looking for a dedicated and customer-focused Spanish Speaking Customer Care Administrator to join their growing team on a 12-month fixed-term contract. This is an excellent opportunity for someone passionate about delivering outstanding service and building strong customer relationships in a dynamic, international environment.

The Role:

As a key point of contact, you will be responsible for delivering a high standard of customer support across a wide range of queries. Acting as the first line of communication, you will represent the business professionally while ensuring every customer interaction is handled efficiently and accurately.

Key Responsibilities:

* Respond to customer queries and process requests via phone using internal systems and ticketing software
* Make outbound calls where necessary to resolve customer queries and ensure satisfaction
* Build and maintain strong relationships with both new and existing customers
* Handle a variety of customer requests with a proactive and positive approach
* Maintain accurate records and ensure all processes are followed correctly
* Stay up to date with company processes, systems, and product information
* Contribute to ongoing team development and continuous improvement initiatives

Candidate Profile:

* Fluent in Spanish and English (written and spoken)
* Strong IT skills and confidence using systems and databases
* Excellent communication and relationship-building skills
* A proactive problem-solver with a positive and adaptable attitude
* Passionate about delivering exceptional customer service
* Experience within customer service, administration, or order processing is advantageous but not essential

What's on Offer:

* Hybrid working with minimal office attendance
* Structured working hours with no weekend shifts
* Supportive team environment and ongoing training
* Opportunity to gain experience within an international business environment
This is a fantastic opportunity for a multilingual candidate looking to further their career within customer care and support