Customer Care Specialist with Hungarian

Descrizione del lavoro:

L'Oréal CZ/HU/SK, a global beauty-tech leader with regional HQ in Prague, seeks a new key team member to strengthen our Customer Care team.

As a Customer Care Specialist, you will be accountable for:
* Responding to customer inquiries via phone, email, or chat in a timely and professional manner.
* Establishing personalized relationship with the key clients
* Efficient response to customer´s requirements and following up with customers to ensure their issues are resolved and satisfaction is achieved.
* Execute E2E process of orders, claims, disputes, returns, credit notes, refunds and proactive follow-up
* Collaborating with cross-functional teams to resolve complex customer issues (FC, Sales, Credit, Portfolio, Supply Chain, Finance...)
* Follow and enforce company standards of processes and policies
* Collaborate to maintain accurate customer master data
* Identifying opportunities for process improvements to enhance the customer experience
* Perform testings when implementing new system features
* Owner of the Order To Cash process

We are expecting:
* Fluent Hungarian and English & Czech/Slovak a plus
* Customer-focused, detail-oriented problem-solver with strong Excel skills
* Proactive, communicative team player with an entrepreneurial mindset
* Ability to explain complex issues clearly

Benefits:
* International environment and opportunities for further development
* Profit sharing (additional bonus according to the company's results)
* Flexible working hours, regular home office
* 25 days of vacation, 3 sick days
* An attractive package of benefits (Multisport & Benefit card, meal vouchers (170 CZK), discounts on all L'Oréal products, etc.)
* Modern office in Prague 5 - Anděl