Networking Managed Services Engineer (L1)

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Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.

We are currently looking for a new colleague to join our Prague-based networking team as an L1 Networking Engineer. In this role, you will be responsible for monitoring, troubleshooting, and supporting enterprise environments for international clients such as Swiss Re and Coca-Cola. The position can be a great first step into the IT world; however, it also requires strong technical knowledge, multitasking abilities, resilience under pressure, and a proactive mindset. The team operates in a 24/7 shift environment with 12-hour shifts (approximately 60% day shifts and 40% night shifts), typically followed by 2-3 days off. You will work closely with an international team in an English-only environment with a strong focus on high-quality troubleshooting and customer support. We are looking for motivated individuals who want to grow professionally, adapt quickly, and thrive in a dynamic and diverse team.
CCNA certification is considered essential for this role and is one of the key technical requirements for successful candidates.

Key Responsibilities:
* Monitor client infrastructure and managed networking solutions.
* Identify incidents and potential issues before or when they occur.
* Perform first-line troubleshooting and incident resolution activities.
* Escalate complex incidents when necessary while ensuring proper documentation and handovers.
* Provide support to clients via phone, chat, or ticketing systems.
* Execute approved maintenance activities, configuration updates, and patching.
* Contribute to continuous service improvement, automation opportunities, and knowledge management.
* Collaborate effectively within a shift-based international operations team.

Knowledge and Attributes:
* Strong troubleshooting and analytical skills.
* Ability to work effectively under pressure and in a fast-paced environment.
* Excellent multitasking and prioritization capabilities.
* Ability to communicate professionally across different cultures and personalities.
* Strong customer-oriented mindset and proactive attitude.
* Flexibility to work in rotating day/night shifts and public holidays.
* Excellent English communication skills are required - English only.
* Camera-on communication culture during meetings and handovers is expected.

Technical Requirements:
* Knowledge of enterprise networking technologies and troubleshooting principles.
* Experience or familiarity with Cisco technologies, Palo Alto, Fortinet, Meraki, VPNs, routing, and switching.
* Understanding of routing protocols such as BGP, OSPF, and EIGRP.
* Familiarity with network monitoring and management tools.

Academic Qualifications and Certifications:
* Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
* CCNA certification is mandatory and highly valued for this position.
* Additional networking certifications are considered an advantage.

Required Experience:
* Entry-level experience or internship in networking or IT support.
* Basic experience with troubleshooting in enterprise network or data center environments.
* Understanding of incident management, monitoring tools, and operational processes.

What We Offer:
* Competitive salary including additional compensation for night shifts and public holidays.
* International and stable working environment within a global technology leader.
* Career growth opportunities and professional certification support.
* Modern office environment in Prague.
* 25 days of vacation.
* Meal allowance and cafeteria benefits.
* Multisport card contribution.
* Employee Assistance Program and wellbeing support.
* Hybrid working possibilities depending on business needs.
* Friendly and supportive team culture.

Workplace type: Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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