Junior IT Helpdesk

Descrizione del lavoro:

Company Description:

Choose challenge. Choose pace. Choose growth.
You are the voice of wirkaufendeinauto.de and you process all customer requests by email and phone.
Be part of our colourful and motivated customer service team and contribute to the professional phone support of our private customers by coordinating appointments for our 130 branches in Germany and Austria. With your support you will help to continuously improve our service quality.

Job Description:

* Ensures the monitoring and proper functioning of onboarding process;
* Ensures the monitoring and proper functioning of offboarding process;
* Provides IT support and ensures helpdesk functionality for end users and business colleagues;
* Provides IT support for installing/reinstalling operating systems, software programs, network printers/multifunctionals;
* Google Workspace / Admin;
* Active Directory;
* Okta - security verification and DVR & NVR experience will be a plus;
* Knowledge of mobile device management platforms;
* Knowledge of ticketing/inventory systems;
* Constantly interested in understanding in depth the activities carried out within the company;

Qualifications:

* Higher education;
* Technical knowledge related to PC operating systems;
* Technical knowledge related to networks, computers, protocols, and standards;
* Very good knowledge of English;
* Good interpersonal skills, eager to get involved and provide support;
* Likes to work in a team with full office schedule;
* Self-taught, solves problems independently, but also knows when to ask for help from others when needed;

Additional Information:

Our offer
* Permanent work contract, full time;
* The position is for 40 hours per week;
* A warm team atmosphere
* Private medical services subscription via Medicover;
* An international team;
* Our dynamic startup environment offers new challenges for personal & professional growth;
* An international workplace with exciting national and international projects.;
* Inclusive and respectful multicultural work environment;