Policy Management Officer in GCC Bucharest

Descrizione del lavoro:

What you do
* Accurately allocate incoming payments based on the details provided by customers.
* Ensure all payments are recorded correctly and promptly in the system.
* Perform clearing on customer accounts to resolve discrepancies and ensure accurate account balances.
* Facilitate payments and refunds to customers in a timely and accurate manner.
* Ensure compliance with company policies and procedures in all payment transactions.
* Execute timely computation and payment of broker commissions.
* Ensure accuracy and compliance in all broker commission transactions.
* Update master data at the customer level to maintain accurate and current records.
* Regularly review and correct any inconsistencies in customer data.
* Post credit notes to adjust balances disputed by customers according to instructions from Local Business Units.
* Inform customers of failures in collecting payments from their accounts via Direct Debit and take appropriate follow-up actions.
* Respond to customer queries in a timely and efficient manner, promoting a customer-oriented culture within the organization.
* Provide accurate information and assistance to customers regarding their accounts and transactions.
* Ensure KPI figures are met as per agreed SLAs.
* Monitor and report on performance metrics, taking corrective action as needed to meet targets.
* Offer support to new team members, providing training and sharing knowledge and best practices.
* Foster a collaborative team environment to enhance overall team performance.
* Actively participate in continuous improvement projects to enhance processes and efficiency.
* Implement new controls to ensure accurate monitoring of processes performed.
* Maintain the operation procedure manual, ensuring it is comprehensive and regularly updated.
* Document and update processes to reflect changes in operations or regulations.
* Participate in the implementation of operational projects.
* Actively engage in harmonizing processes with other regions to ensure consistency and efficiency.
* Undertake other activities as required by the company's needs.
* Contribute to test campaigns to validate new systems or process changes.

What you bring
* Bachelor's degree in Business Administration, Finance, Insurance, or a related field.
* Minimum of 2 years of experience in customer accounting, or a related role within the insurance or financial services industry.
* Experience in using accounting software (e.g., SAP) and Microsoft Office Suite.
* Excellent attention to detail and organizational skills.
* Exceptional communication and interpersonal skills.
* Ability to work collaboratively in a team environment and demonstrate strong problem-solving skills.
* Analytical Thinking: Ability to analyze complex information and develop effective solutions.
* Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
* Integrity and Trust: Upholds the highest standards of integrity and professionalism.
* Time Management: Demonstrates ability to manage multiple tasks and deadlines efficiently.
* Looking for candidates who possess a basic awareness of Artificial Intelligence technologies and are enthusiastic about learning and integrating AI into everyday business processes."
* Team Player: Able to work effectively with others to achieve common goals.

What We offer
* Dynamic and multinational working environment.
* Opportunity to learn and grow- on the job as well as language or professional training.
* Open company culture, flexible working hours / possibility of working from home.
* A wide range of employee benefits - meal vouchers, gift vouchers, performance bonus, public transportation allowance, extra personal days, premium health insurance, fruit day, discounts on Allianz products, etc.
* Full time permanent contract.
* Modern and accessible offices.

#Romania
#NEUR
#Bucharest
#LI-Hybrid
#LI-MI1
Headquartered in Paris, Allianz Trade is the global leader in trade credit insurance and a recognized specialist in the areas of surety, collections, structured trade credit and political risk, present in over 40 countries with 5,800 employees. In 2025, our revenues reached 4 billion euros, and we guaranteed 1,400 billion euros of trade transactions worldwide. With sustainability, collaboration, and inclusion at the heart of our values, our workplace culture has earned global recognition - demonstrated by our certification as a Great Place to Work and a Gold Medal from EcoVadis in 2025. Disclaimer: Allianz Trade is the trademark used to designate a range of services provided by Euler Hermes