Shopping Centre Assistant, Nacka Forum

Descrizione del lavoro:

We're looking for a talented individual to join our Centre Management team as the Shopping Centre assistant. The Shopping Centre assistant will support the General Manager/Deputy General Manager in their day-to-day management with a focus on administrative and operational tasks of the Centre. This includes: tenant relations, information flow, technical support, social media and marketing-related tasks, and project management of customer journey projects in cooperation with Deputy SCM. If you're ready to make a significant impact and be part of an innovative team, this opportunity is for you!

What you will be doing…

* Implementing and following up on routines and structure for the SCM office
* The day-to-day Quality /Better Places and customer journey scope, including daily checks and the responsibility to report and correct any discrepancies vs our standards and internal rules.
* Lead the information workflow to and from the tenants and customers (Centre e-mail, reception, GoodDays, etc)
* Responsible for the quality, strategy, and follow-up of information in URW connect, first line contact for the Connect-referent of URW and project leader of any project related to the app
* Purchase order creation for mainly OPEX
* Coordination of meetings with tenants, suppliers and internal representatives
* Support function - Support all SC staff in administrative tasks related to the daily and long-term goals of the SC
* Assist the General Manager and Deputy General Manager with all customer journey-related topics and projects.
* Collect sales figures and comments from the tenants
* Preparation work for Quality audit, customer and tenant surveys, Better Places Audit, etc
* Assist the SCM in its contribution to the 360-degree development of the asset, representing the group locally, and developing relationships with key players in the local community.
* Assist marketing with social media platforms and digital tools, and coordinate events
* First contact for new tenants moving in (via centre email) by sending welcome message, instructions, etc

 

What skills, experience, and knowledge will you need to be successful?

* 1-2 years of previous work experience with people, for example, in reception, shop or similar
* Good knowledge of financial management, invoice processing, etc
* Good knowledge of MS Office
* Very good knowledge of Swedish and English, both spoken and written
* Structured, detailed and result-oriented
* Multifaceted background, preferably from real estate and/or retail.
* Good leadership skills, being able to act as a role model towards suppliers
* Able to create, build and keep trust and good relations with stakeholders and formally represent URW

Who are we?

At Unibail-Rodamco-Westfield (URW), we develop and operate a portfolio of sustainable, premium, mixed-use real estate assets across Europe and the United States. Driven by our purpose to Reinvent Being Together, we are committed to accelerating urban regeneration and rethinking how we live together in cities. Today, 2,000 dedicated individuals are working together to reshape the future of real estate and shopping centres by creating innovative, engaging spaces that truly redefine community connections.

Our flagship destinations are more than just places; they're the heartbeat of the community. We empower our employees to make a real impact through volunteering, DE&I programs, and leading ESG efforts. URW is at the forefront of experiential entertainment, constantly pushing boundaries to craft unforgettable in-person and digital experiences. By surprising and delighting our customers, we create magical moments and reinvent togetherness in every interaction.

Within our Northern Europe Region - spanning the Netherlands, Denmark, Sweden, and the UK - we own and manage eight exceptional assets. These include Westfield Mall of the Netherlands, Stadshart Amstelveen, Westfield London, and Westfield Stratford City.

As an international company, our primary internal language is English. Therefore, we kindly ask that you submit your application and resume in English.

Why work for us:

We put people's development and learning at the heart of what we do. We'll help you master your role, build your technical skills, and take advantage of top-notch management and leadership programs. From face-to-face workshops to our global online learning resources, we encourage you to make learning a part of your daily routine.

We offer a fantastic bonus scheme and many other incentives, including company health insurance, which is available at a reduced tariff. We offer an indefinite contract, including a 6-month probation period. Our company culture centres on caring for our employees and supporting their success. With diverse roles, you won't be limited to one area but have the chance to grow a broad range of skills and experiences. We also have other great perks, such as a health care allowance of 5000 SEK per year and 6 weeks' vacation!

Want to know more about what it's like working at URW? Visit our site https://www.urw.com/join-us/life-at-urw

What Matters to Us:

At URW, our purpose is to Reinvent Being Together, reimagining how people and communities connect, socialise, and experience dynamic moments in unique and meaningful ways.

We are proud to promote equal opportunities and embrace diversity in profiles, experiences, and skills. At URW, we believe that diversity is the cornerstone of our success, and we are dedicated to fostering an environment that respects, values, celebrates, and leverages individual differences to their fullest potential.

We evaluate each application with fairness and without discrimination based on disability, age, gender, origin, religion, sexual orientation, or any other legally protected characteristics. Our commitment is to provide equal access to our services for everyone. If you require any adjustments for your interview, please let us know in advance, so we can support you accordingly.

As part of our commitment to maintaining a safe and trustworthy working environment, we conduct comprehensive security checks on all employees prior to their start date. These checks may include identity verification, employment history, and criminal record screening, in accordance with applicable laws and regulations.

Join us and be part of a team that's making a real difference in your local communities