Intern, Product Support

Descrizione del lavoro:

Job Description

Get to Know the Team
The GrabMart & GrabMall team is the fastest-growing "Quick Commerce" arm of Grab. We are changing how people shop for groceries, essentials, and more by bringing their favorite local stores online. Our team is a mix of strategic thinkers and relentless executors. We're high-energy, collaborative, and we thrive on seeing a local shop grow their business through our platform. If you want to see how a tech giant scales a new vertical from the ground up, this is the place to be.

Get to Know the Role
As a GrabMart & GrabMall Intern, you will support the testing, rollout, and improvement of GrabMart & GrabMall products and features. You will work closely with the Senior Product Specialist and cross-functional stakeholders to conduct User Acceptance Testing (UAT), document product issues, coordinate feedback, and track follow-up actions. This is a hands-on opportunity to learn how digital products are tested, launched, and improved in a fast-paced technology and delivery business.

Day-to-Day Activities:
* User Acceptance Testing: Support UAT for new GrabMart & GrabMall products, features, and system enhancements by preparing test scenarios, executing test cases, recording results, and identifying issues that could block sellers' growth or degrade the customer experience.
* Stakeholder Coordination: Coordinate with Regional Product, Operations, Commercial, and other country stakeholders to collect feedback, clarify requirements, and follow up on testing activities.
* Product Rollout Support: Assist with rollout preparation, including maintaining rollout trackers, readiness checklists, communication materials, FAQs, and post-launch follow-up.
* Product Communication: Support the preparation and sharing of product updates, testing instructions, rollout timelines, and key changes with relevant teams.
* Performance and Feedback Monitoring: Help monitor basic product performance, operational feedback, and user or merchant issues to identify areas for improvement.
* Project Support: Support the Senior Product Specialist in experiments, market research, user interviews, product documentation, and other product improvement initiatives.
* Reporting and Documentation: Prepare clear progress updates and maintain accurate records of testing results, open issues, decisions, and action items

Requisiti del candidato:

Qualifications

The Must Haves
* Currently pursuing a Bachelor's degree in Business, Engineering, Information Technology, Product Management, or a related field.
* Strong interest in digital products, e-commerce, technology, and delivery platforms.
* Good attention to detail, especially when testing product flows and documenting issues.
* Strong communication and coordination skills.
* Able to organise tasks, track follow-ups, and meet deadlines.
* Proactive, curious, and willing to learn in a fast-paced environment.
* Able to communicate effectively in English and Khmer.
* Comfortable working with different teams and stakeholders