AI Intern - Functional Operations and Enablement

Descrizione del lavoro:

Job Description

The AI Intern will support the lifecycle management, optimization, testing, and adoption of functional chatbots owned by the UOT organization. These bots require structured operational support to ensure sustained accuracy, usability, and business value. This role bridges technical bot functionality with business adoption and continuous improvement.

Key Responsibilities:

Scenario-Based Testing & Evaluation
* Develop real-world user scenarios to test chatbot performance.
* Conduct structured testing prior to releases and updates.
* Evaluate response accuracy, tone, compliance, and workflow alignment.
* Document defects, gaps, and improvement recommendations.
* Support regression testing following updates.

Chatbot Operations & Optimization
* Monitor bot analytics (usage, resolution rate, fallback frequency).
* Identify conversation breakdown points.
* Recommend prompt refinements and workflow improvements.
* Assist in continuous improvement cycles.

Stakeholder Communications
* Draft update summaries for business stakeholders.
* Support go-live communications and release notes.
* Help prepare adoption updates for leadership.
* Track enhancement requests and feedback loops.

Enablement & Adoption Support
* Create simple job aids or FAQs to support end users.
* Assist in training sessions or demo walkthroughs.
* Monitor adoption metrics and identify engagement gaps.
* Support feedback collection and user sentiment tracking.

Governance & Documentation
* Maintain chatbot documentation (flows, prompts, updates).
* Support version tracking and change logs.
* Assist with compliance reviews where required.
* Ensure alignment with AI governance standards.

Qualifications

* Currently pursuing a degree in Computer Science, Data Science, Artificial Intelligence, or a related field. (Completed Sophomore or Junior year in a 4-year degree program)
* Strong written and verbal communication; ability to write crisp summaries for non-technical leaders.
* Hands-on familiarity with AI tools and prompt behavior (why outputs vary, how prompts shape responses).
* Ability to create structured test cases, document issues, and manage a backlog with discipline.
* Strong organization, follow-through, and attention to detail.
* Comfortable with Sheets/Excel and basic reporting.

Preferred Qualifications:
* Experience with QA/UAT, analytics, product ops, research, or technical writing.
* Familiarity with retrieval vs generation, grounding, hallucinations, and guardrails.
* Exposure to knowledge bases/RAG, search relevance, or evaluation scoring/rubrics.
* Basic scripting (Python) for organizing test data (nice-to-have, not required.

The intern pay rate for this position is $30 - $32/hour, plus eligibility for paid holidays and medical benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location.

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least March 30, 2026 or until the job is no longer posted.

Agilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.

Travel Required:
No

Shift:
Day

Duration:
9-12 Months

Job Function:
General