Learning Operations & Customer Care Intern

Descrizione del lavoro:

We are seeking an enthusiastic, proactive, and well-organized Co-op/Intern to join the Knowledge Services Business Operations Customer Care team within Nokia Network Infrastructure (NI). In this role, you will support front-line inquiry resolution, help maintain portal content and operational documentation, generate reports and analytics, and provide operational support to the Sales CaDe (Career Development & Learning) team across its live session workflows.

* Respond to information requests, inquiries, and customer care tickets from global customers and internal stakeholders across multiple digital platforms.
* Maintain website and learning portal content, operational documentation, and related communications materials.
* Generate operational reports, dashboards, and analytics using Microsoft Excel and Power BI to support business decision-making.
* Recommend and support the implementation of process improvements to enhance operational efficiency and service delivery.
* Participate in User Acceptance Testing (UAT) activities for new tools, platforms, automations, and process enhancements.
* Coordinate end-to-end administrative and logistical activities for Sales Capability Development live sessions, including scheduling, training calendar maintenance, speaker support, communications, and post-event follow-up

Requisiti del candidato:

You Have:
* Proficiency in Microsoft Office 365, particularly Excel (formulas, pivot tables, and data analysis) and Microsoft Teams.
* Experience with Power BI and dashboard development
* Strong written and verbal communication skills in English.
* Excellent organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously.
* A proactive, solution-oriented mindset with strong problem-solving and continuous improvement skills.

It Would Also Be Nice If You Have:
* Familiarity with SharePoint administration, document repositories, and calendar management.
* Knowledge of ticketing systems such as Zendesk and collaboration platforms such as Confluence.
* Previous exposure to learning operations, training administration, or customer support environments.

NOTE: Please submit your CV in English