Local College Co-op: Technical Service Representative

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At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We're a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you're looking for a challenge and meaningful role, you're in the right place.
About you and this role:

Dow is offering an exciting part-time cooperative (co-op) position located in Auburn, MI. The position exists to provide support for the Technical Service organization (Digital support) in Dow Consumer Solutions.

This is a long-term, year-round opportunity for undergraduate students who are enrolled at a fully accredited college or university located near the Auburn Dow site. Unlike a short-term summer internship, this role is designed to last at least one year and allows students to work part-time while continuing their coursework.

As a co-op at Dow, students gain hands-on professional experience in a global organization and have the opportunity to collaborate with colleagues and leaders across a variety of roles. This program is intended for academically strong students who can successfully balance both school and professional work responsibilities and who meet the program and position requirements outlined below.

Responsibilities:
Key responsibilities include, but not limited to:
* Respond to customer inquiries digitally (mostly e-mail, may include chat or phone), provide existing documents and technical data on Dow products.
* Refer customers to the appropriate Dow's authorized distributors.
* Support improvement of web content on dow.com for positive customer web experience and self-service for technical Information.
* May support corporate digital initiatives: create and review documents, videos, FAQs; design and test chat services and artificial intelligence-driven chat bots; build and run reports and dashboards on different platforms to enable data-driven decision making.

Qualifications:
* Must be 18 years of age or older.
* Live within 50 miles of the Dow site.
* High school diploma or GED, with current enrollment in an accredited college or university near the Auburn Dow site, pursuing an undergraduate degree.
* Maintain a minimum of 6 credit hours during both the fall and winter semesters (~September-April).
* Available to begin within approximately 4-6 weeks of offer acceptance and committed to working year-round at a minimum of 16 hours per week during standard business hours (Monday-Friday, 8:00 AM-5:00 PM; up to 8 hours/day and 30 hours/week during the academic year).
* Commit to the role for a minimum of 1 full calendar year prior to completing your undergraduate degree or relocating outside the area. Students with availability beyond one year are preferred.
* Consistent attendance and punctuality for in-office work (minimum 3 days per week) required, supported by reliable transportation and strong time management skills.
* A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.

Preferred Qualifications:
* There is no required course of study for this position, but students pursuing Chemistry, Chemical Engineering, Material Science, Computer Science or related field majors may be the best fit for this position.
* Seeking high performing student with strong GPAs of 3.000+.

Your Skills:
* Attention to Detail: Delivers high-quality work with strong attention to detail, prioritizes tasks effectively, and follows through to completion.
* Time Management: Works efficiently and productively, meeting deadlines and delivering on commitments.
* Communication & Customer Focus: Demonstrates strong written and verbal communication skills with a strong focus on supporting customers.
* Initiative & Teamwork: Takes initiative to complete tasks, seeks clarification when needed, and works both independently and collaboratively.
* Adaptability & Positive Mindset:
Demonstrates flexibility, cooperation, and a positive attitude in a dynamic work environment.
* Learning Agility: Shows curiosity and willingness to learn about Dow's products, systems, and applications.

Additional Notes:
* Any current Dow college co-ops wishing to transfer into this role must have been in their current role at least one full year, must have at least one full year left before graduating or transferring out of the area, and must have supervisor approval before applying to each Dow co-op job posting.
* Candidates who receive a job offer will be required to pass a background check and drug screen/medical evaluation and will verify school-related requirements and I-9 documentation before being hired into Dow.
* Relocation assistance is not offered for this position.

About Dow
Dow (NYSE: DOW) is one of the world's leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 30 countries and employ approximately 36,000 people. Dow delivered sales of approximately $43 billion in 2024. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.
Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8