Implementations Specialist

Beschreibung:

Company Description:

(COMPANY NAME) is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at (COMPANY NAME).

Job Description:

If you think you could support the (COMPANY NAME) family by joining Cybersource Limited as a Implementation Specialist, we want to hear from you.

The Implementation Specialist provides project and technical support to customers adopting new or new-to-them Cybersource products. After a thorough training program on Cybersource products and services, you'll be a part of a global team working with small and large customers to define, shape, and implement their technical project. The role will rely on your creativity and developer acumen to troubleshoot and solve our customers business challenges, developing robust solutions using the breadth and depth of the Cybersource product portfolio.

Our team understands merchant-side payments inside and out! And while we do want you to stay a part of our team, we also want to help you succeed in your career with (COMPANY NAME). Our IS team takes their honed knowledge of how our clients actually use our products into a wide range of amazing roles within (COMPANY NAME).

What You'll Do, Day To Day.
* Get hands-on with our products! There is no better way to learn how it works.
* Use your Cybersource product knowledge to scope, refine, and shape the clients project deliverables. The Implementation Specialist can enable and inspire our clients.
* Collaborate across the business to identify and develop additional opportunities, as they arise. That may be within the clients environment but it could be in ours.
* Continue to develop your knowledge - the payments space is ever changing and the skills we need are evolving.
* Create trusted advisor relationships with our clients - set realistic expectations and keep their priorities close to hand.
* Be a coach and mentor for your teammates, as no one person can know it all.

What You'll Bring
* Demonstrable experience in software development experience with an aptitude for solution development or solutions engineeringpresales, technical consulting, system integration project management for enterprise accounts
* People-oriented with excellent verbal and written communication skills
* A motivation to solve technical and business problems for clients
* Excellent prioritization skills and ability to manage workload to meet customer expectations.
* An enthusiasm for learning
* Payments or Risk experience.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications:

Required Experience
* Demonstrated technical implementation support or Project Management experience
* Must have strong relationship management skills and experience and an ability to plan strategically
* Must be able to skilfully prioritize and manage concurrent projects and issues.
* Excellent written and verbal communication skills
* Experience in working with cross-functional/cross-departmental and virtual teams, managing business and technical relationships
* Self-starter with strong organization and resolution management skills
* Must work well as a part of a team
* Must demonstrate strong complex problem solving capabilities
* Has competency in a technical skillset, such as networking principles or coding.
* Payment industry experience

Preferred Experience
* PRINCE2, PMP or similar project management certification,
* Customer support experience
* Card-not-present and risk mitigation methodology experience is strongly preferred.
* International banking knowledge, gained from merchant work experience.
* Expert coding or technical architecture experience.

Additional Information:

(COMPANY NAME) is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. (COMPANY NAME) will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law