Jobs and Internships for German-speakers in Latvia
“Ideally candidates will have some customer service experience but it is not essential as training will be give...
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“* Previous experience in an outsourced customer service environment is advantageous.
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“* Take part in cooperative call monitoring sessions with customers and stakeholders, as well as internal and e...
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“* Track trainees' progress and provide coaching to ensure development. ...
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“Job Duties
Evaluate quality performance and process ability of the quality department.
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“* Utilise associates balanced scorecards to drive process performance in order to meet and surpass SLA deliver...
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“* Monthly communication on individual projects and their controlling with project managers
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