Support service desk H/F

Job Description:

Description du poste

Type de métier

Types de métiers Crédit Agricole S.A. - IT, Digital et Data

Intitulé du poste

Support service desk H/F

Type de contrat

VIE

Date prévue de prise de fonction

01/08/2026

Poste avec management

Non

Missions

IT department about 3 persons, in charge of support level 1 and 2 for end users for 2 entities (70 persons). Covering helpdesk, business support and projects. Working closely with other entities in other countries.

You will join a team of three people, based across the Swiss and Central Europe regions, whose mission is to:
* Act as the first point of contact for users and customers
* Identify and diagnose issues and problems
* Categorize and log requests in Jira
* Provide solutions to incidents and issues
* Manage the inventory of all hardware
* Ensure alignment with group policies and standards
* Handle audit requests related to the infrastructure scope

Localisation du poste

Zone géographique

Europe, Suisse, Zurich

Ville

Critères candidat

Niveau d'études minimum

Bachelor

Formation / Spécialisation

BAC+3

Niveau d'expérience minimum

0 - 2 ans

Expérience

A first significative experience or internship within an IT department

Compétences recherchées

* Good writing skill (English)
* Efficient communication (English)
* Good analytical and problem solving skills
* First customer service experience.
* Friendly
* Autonomy

Outils informatiques

* M365
Networking Basics: Understanding of TCP/IP, DNS, DHCP, and VPN troubleshooting
* Cybersecurity
* Cloud computing and Infrastructure
* Jira
* Confluence

Langues

Fluent English French and German are nice to have