Apprentice

Job Description:

* Help customers resolve delinquent balances on Small Business and Consumer accounts.
* Manage your own portfolio of customer accounts and work toward positive recovery outcomes.
* Use communication, negotiation, analysis, and problem-solving to understand each customer's situation and recommend appropriate actions.
* Balance collection results with professional customer experience, integrity & compliance

Candidate Requirements:

* Strong communication skills & the ability to adapt your communication style to the customer's situation.
* Excellent negotiation, analytical, problem-solving & decision-making skills.
* Willingness to learn, adapt, and incorporate feedback.
* Strong time-management skills.
* Ability to navigate multiple computer systems and applications at the same time with speed and accuracy.
* Previous collections or sales experience is preferred.
* Experience managing a client portfolio is preferred

Compliance Language

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you'll experience this powerful backing:

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Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
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Career development and training opportunities