Sales Back Office Intern

Job Description:

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology - we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.
What this role is all about?

As a Sales Back Office Intern, you will support the operational and administrative activities that enable our sales and customer-facing teams to work efficiently. This role provides hands-on exposure to customer onboarding, account configuration, pricing operations, and internal processes, offering a strong foundation in both technical and business-oriented workflows. You will work closely with cross-functional teams to ensure customer accounts are accurately set up, maintained, and optimized throughout their lifecycle.

What you will do?
* Assist in the activation and configuration of customer accounts and related products
* Support various setup activities needed for successful onboarding (e.g. domain configuration, access setup, data updates)
* Contribute to maintaining accurate customer and billing information
* Learn to apply account-level settings, including pricing and routing adjustments
* Assist in reviewing channel costs and pricing considerations together with relevant stakeholders
* Support the implementation of automated pricing updates
* Contribute to broader company initiatives and operational improvements as assigned
* Provide support with ongoing operational tasks that enable customer-facing teams (e.g., bulk updates, data maintenance, workflow upkeep)
* Learn to evaluate existing processes and help identify areas for optimization
* Assist in suggesting adjustments to improve efficiency and consistency
* Support partner and internal teams in creating new customer records and ensuring smooth onboarding
* Help coordinate initial setup tasks to ensure accounts are ready for use

What makes you a strong fit?
* You are fluent in English, enabling you to support a diverse customer base and internal stakeholders
* Final-year student or recent graduate with a Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
* Strong attention to detail and ability to follow structured procedures and guidelines.
* Proficiency with Excel or Google Sheets (e.g., formulas, sorting, basic data manipulation).
* Eagerness to learn technical systems, business processes, and documentation standards.
* Ability to collaborate across teams, track tasks, and manage multiple small projects simultaneously.
Why you'll love it here

* Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
* Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
* ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you'll have the opportunity to share in our company's success through stock options.
* Work-life balance and Well-being  - We offer time off when you need it, special leave days for life's big moments, and a flexible hybrid work model tailored to local regulations.
* Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. 
* Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
* International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. 

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 
Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity - if you have the passion and skills to thrive, there's a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.