Intern (m/f/d) in the Customer Experience team at Group Strategy, Marketing, Distribution

Job Description:

Who are we?

Are you keen on driving innovation? Do you excel in a culture of diversity, collaboration and trust? Then let's care for tomorrow. At (COMPANY NAME) SE, you can count on having a voice, driving innovation and change and making an impact - for us, yourself and the world. For more about (COMPANY NAME) SE, click here.

Who will you be joining?

As the Customer Experience (CX) team, our primary goal is to drive and enable customer-centricity throughout the organization. We do this by collaborating with our operating entities (OEs) to measure customer feedback, input and support in the improvement of local customer experiences. Furthermore, we partner with OEs and other teams within (COMPANY NAME) SE to co-create global customer experience initiatives as part of (COMPANY NAME) Xperience. Lastly, to fulfil our ambition of driving customer-centricity, we also work on cultivating a culture where everyone prioritizes the customer in their daily work, incl. planning and hosting CX Events and contributing to the development of CX Trainings.

We are currently seeking an intern to support CX Activation & Xperience projects. This position presents an exciting opportunity for learning and professional growth, as you will interact with employees from various departments within (COMPANY NAME), coordinate and participate in diverse events, and contribute to multiple projects / topics.

How can you make an impact?

* Provide support to the team in project management tasks, including communication, research, data analysis, innovation, and following up with our Operating Entities (OEs).

* Analyse customer-driven data to identify patterns and derive actions using tools such as PowerBI

* Assess the potentials of using the latest technology such as Gen AI / Chat GPT to enhance customer experience innovation

* Collaborate with various stakeholders to gather data and prepare progress reports.

What are you made of?

* Ability to use data analysis tools such as PowerBI

* Ability to produce prompts for open AI, chat GPT

* Entrepreneurial background preferred

* Advanced design skills, such as Adobe InDesign and Figma, are a plus but not required.

* Possess creative and client-oriented communication skills.

* Exhibit excellent writing and communication skills in English.

* Demonstrate strong collaboration skills, with an interest in employee relations.

* Must have an independent, diligent, creative, and positive attitude.

* Display a detailed-oriented, well-organized, and reliable working style.

* Exhibit flexibility and willingness to adapt in a dynamic working environment.

* Showcase strong analytical and problem-solving skills, with a results-oriented attitude.

* Previous working experience particularly in Entrepreneurship, Marketing, IT, Project Management, and/or Communications.

The ideal candidate will demonstrate an organized approach to administration, the ability to multitask and prioritize effectively, work with initiative, and possess excellent communication skills. Attention to detail and accuracy are essential. We offer numerous opportunities for skill development and learning in various topics. We expect engagement, reliability, and a commitment to learning in accordance with our high standards and quality. The ability to work flexibly and remotely within Germany, if necessary, is required.

Do we have what you need?

* Flexible working arrangements

* Excellent career development opportunities

* Family friendly working environment

* Health and well-being offerings

* Company pension and health insurance

* Multinational, diverse and inclusive community

* Opportunity to affect our sustainability initiatives

And there is much more! Find out more here: (COMPANY NAME) SE Benefits

More information regarding our recruitment process: (COMPANY NAME) Careers

People with disabilities: We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email to RECRUITING-SERVICES@(COMPANY NAME).com

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46259 | Marketing & Design | Student | n.a. | (COMPANY NAME) SE | Full-Time | Temporary

(COMPANY NAME) Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at (COMPANY NAME) believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Great to have you on board. Let's care for tomorrow.

Note: Diversity of minds is an integral part of (COMPANY NAME)' company culture. One means to achieve diverse teams is a regular rotation of (COMPANY NAME) Executive employees across functions, (COMPANY NAME) entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across (COMPANY NAME) Group