IT Service Desk Intern

Job Description:

Overview IMMEDIATE AVAILABILITY | FULL-TIME|6-MONTHS: We are looking for a passionate and engaged IT Service Desk intern to join our IT Service Desk team in our Milan HQ. Your Impact Management of user requests and problems related to assigned devices; Management of employee onboarding and offboarding, including asset management; Assisting in the configuration and support of hardware and software devices; Monitoring and managing support tickets through our ticketing system; Collaboration with other departments to ensure timely resolution of reported issues. Qualifications Diploma/Degree in the IT field; Basic knowledge of both hardware and software aspects of computers; Familiarity with major operating systems; Knowledge of Office Automation; Good command of the English language; Availability, flexibility, and listening skills; Basic networking skills and familiarity with major instant communication systems. YOUR FUTURE EXPERIENCE WITH US: An extraordinary internship path: different activities, events and experiences designed to help you develop yourself and become part of our community; Our Career Start Program: to expand your knowledge by taking exclusive courses and be guided by your team; Monthly reimbursement & ticket lunch / free access to the canteen for lunch. "Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin colour, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees."
Management of user requests and problems related to assigned devices; Management of employee onboarding and offboarding, including asset management; Assisting in the configuration and support of hardware and software devices; Monitoring and managing support tickets through our ticketing system; Collaboration with other departments to ensure timely resolution of reported issues

Candidate Requirements:

Diploma/Degree in the IT field; Basic knowledge of both hardware and software aspects of computers; Familiarity with major operating systems; Knowledge of Office Automation; Good command of the English language; Availability, flexibility, and listening skills; Basic networking skills and familiarity with major instant communication systems. YOUR FUTURE EXPERIENCE WITH US: An extraordinary internship path: different activities, events and experiences designed to help you develop yourself and become part of our community; Our Career Start Program: to expand your knowledge by taking exclusive courses and be guided by your team; Monthly reimbursement & ticket lunch / free access to the canteen for lunch. "Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin colour, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees