FSTEP Trainee - Digital Banking

Job Description:

Who We Are

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

The FSTEP trainee will go through 1 year of comprehensive training which includes a 3 months classroom training with Asian Business School (ABS) under Bank Negara and the remaining months will be job attachments with the respective department.

* Trainee will be involved in manage mobile and internet banking channel development and innovation in alignment with bank's digital roadmap.
* Liaises with business users, stakeholders and/or external parties to define requirements.
* Work closely with IT to perform release management for internet and mobile banking.
* Manage customer issues escalated by contact center or branch to ensure timely resolution.
* Proactively identify innovative solutions to digitalize banking services
* Participate in projects to improve digital banking services and enhance customer experiences.

Job Requirements

* Possess university degree
* Hands-on experience in developing user requirements, business analysis and managing user testing
* Possess good collaboration skills.
* Strong interpersonal and communication skill
* Ability to build strong partnerships with internal business partners and inter-department associates
* Work well under tight timeline and pressure and able to multi-task

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers