IT Support Intern

Job Description:

Job Description

The IT Support Intern assists the IT team in providing first-level technical support to end-users through addressing hardware, software, and network-related issues. This internship provides hands-on experience in troubleshooting, problem-solving, and supporting IT systems, while gaining valuable skills in a professional IT environment. The IT Support Intern will work under the guidance of experienced IT professionals.
Key Responsibilities:
* Technical Support Assistance:
* Assists in responding to and resolving IT support requests.
* Assists with troubleshooting hardware issues (e.g., computers, peripherals, and accessories).
* Assists with troubleshooting software issues (e.g., operating system, applications).
* Assists with network connectivity issues (e.g., LAN, Wi-Fi).
* Assists with telephony issues.
* Escalates complex issues to higher-level IT support staff.
* System Maintenance Assistance:
* Assists with the installation, configuration, and maintenance of computer hardware and software.
* Assists with routine system checks and updates.
* Assists with the setup and maintenance of peripherals and accessories.
* Assists in maintaining inventory of IT equipment.
* User Support and Training:
* Assists in providing clear and concise instructions to end-users.
* Assists users with basic software and hardware training.
* Assists in creating and maintaining user documentation and FAQs
* Customer Service:
* Provides excellent customer service and maintain a positive attitude.
* Communicates effectively with end-users to understand and assist with issues.
* Security:
* Adhere to IT security policies and procedures.
* Assists with the implementation of security measures

Candidate Requirements:

Qualifications

* Currently enrolled in a bachelor's degree program in Information Technology, Computer Science or any related courses
* Able to commit at least 500 hours (full-time internship)
* Good communication skills with excellent analytical problem-solving skills
* Proactive individual with the ability to work independently
* Strong analytical and problem-solving skills
* Ability to work independently and collaboratively in a fast-paced environment.
* May require occasional lifting of IT equipment
* May require occasional after-hours or weekend work for system maintenance or emergencies (with prior notice and supervision)
* Willing to work Onsite