Business Systems Analyst Intern

Job Description:

Job Description

Primary Function of Position
We are seeking a motivated and resourceful Business Systems Analyst Intern to join our HR & Legal Technology team, reporting to the Sr Director of Business Applications. Our group supports critical business applications, including Workday HCM and ServiceNow HRSD, used by almost 20,000 employees worldwide. This internship offers exposure to enterprise systems, global HR processes, data analysis, and end-to-end solution delivery in a fast-paced, high-growth environment.
The ideal candidate is curious, analytical, organized, and excited to learn how technology enables the employee experience at scale.
Essential Job Duties
Application & Process Support
* Assist with requirements gathering, process documentation, and business analysis activities for HR and Legal technology initiatives.
* Participate in functional testing, regression testing, and validating enhancements in Workday and ServiceNow.
* Support troubleshooting of minor configuration or data issues under guidance from senior analysts.
Data & Reporting
* Help analyze system data for accuracy, trends, and improvements.
* Support creation and maintenance of data dictionaries, audit logs, and reporting requirements.
Project Coordination
* Work with project managers to maintain project documentation, timelines, and action logs.
* Support cross-functional project meetings, including preparing agendas, capturing notes, and following up on next steps.
User Experience & Training
* Assist with creation or updates to training materials, job aids, and internal communications.
* Help review user feedback and recommend improvements to workflows or interfaces