Junior for Contact Center (US Client)

Job Description:

Industry/SectorNot Applicable

SpecialismCustomer Support

Management LevelSpecialist

Job Description & SummaryAt PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax regulations and optimise their tax positions.

In partnership tax at PwC, you will oversee tax-related issues that affect businesses in various areas, including local, foreign income and transaction tax compliance. You will provide tax consulting services on strategic and operational matters that impact businesses.

You are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt, take ownership and consistently deliver quality work that drives value for our clients and success as a team.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

* Apply a learning mindset and take ownership for your own development.
* Appreciate diverse perspectives, needs, and feelings of others.
* Adopt habits to sustain high performance and develop your potential.
* Actively listen, ask questions to check understanding, and clearly express ideas.
* Seek, reflect, act on, and give feedback.
* Gather information from a range of sources to analyse facts and discern patterns.
* Commit to understanding how the business works and building commercial awareness.
* Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Minimum Degree Required
Bachelor Degree in progress
Minimum Years of Experience
1 year of previous experience (Nice to Have)    
Required Knowledge/Skills
Oral and written proficiency in English required
Role & Responsibilities
* Handle inquiries in the Contact Center related to U.S. tax filings, providing clear and timely responses.
* Record and follow up on cases in internal tools, ensuring information is complete and up to date.
*
Apply standard procedures and tools to resolve questions and escalate issues when necessary.
*
Understand the importance of have a correct information management
*
Knowledge of Information Security and Data Protection
*
Correct Information Security Management

All qualified applicants will receive consideration for employment at PwC without regard to ethnicity; creed; color; religion; national origin; age; disability; neurodiversity; sexual orientation; gender identity or expression; marital; or any other status protected by law. PwC is proud to be an inclusive organization and equal opportunity employer.

Travel Requirements0%

Job Posting End Date