Services Architect

Job Description:

Overview

The Services Architect is responsible for understanding customer needs, challenges, and business objectives, and translating them into scalable, well-defined service solutions aligned with TD SYNNEX's portfolio.
This role operates regionally across Latin America and requires working in a matrix organization, partnering closely with sales, pre-sales, vendors, and integrators. The position plays a key role in ensuring alignment between customer expectations and service delivery, acting as a bridge between commercial and delivery teams.

Key Responsibilities

* Design and own service architectures for technology solutions, including cloud, cybersecurity, data center, modern infrastructure, networking, and managed services
* Translate customer requirements into structured service offerings (scope, roles, assumptions, risks, dependencies, and SLAs)
* Collaborate with sales, pre-sales, vendors, partners, and integrators to support opportunities across LATAM
* Ensure alignment between customer expectations and delivery capabilities, avoiding gaps during transition to implementation
* Operate effectively within a matrix organization, balancing regional and local priorities
* Influence stakeholders across different teams and levels without direct authority
* Educate and enable internal and external stakeholders on service portfolios, value propositions, and delivery models
* Act as a regional reference for service governance, quality, and standardization
* Identify risks in multi-country or complex engagements and propose mitigation strategies
* Support documentation, service definition, and enablement initiatives

Required Skills & Experience

Technical Skills
* Experience in IT services, solutions architecture, or service design roles
* Knowledge in one or more of the following areas:
* Cloud platforms (AWS, Microsoft Azure, Google Cloud)
* Cybersecurity (cloud security, IAM, SOC, managed services)
* Data center & modern infrastructure (compute, storage, virtualization, networking)
* Managed and professional services (deployment, migration, operations)
* Understanding of service lifecycle, governance, and ITIL concepts
* Ability to create service documentation such as SoW, service scope, and high-level architectures
Professional Skills
* Strong consultative mindset, able to translate technical concepts into business value
* Experience working with partners or systems integrators is highly relevant
* Ability to work in multinational or regional environments (LATAM preferred)
* Strong stakeholder management and influencing skills
* Excellent communication (written and verbal)
* High level of organization, autonomy, and attention to detail
* Strategic thinking with execution capability
* Collaborative mindset and continuous improvement orientation

Qualifications

* Bachelor's degree in IT, Engineering, Computer Science, or related field
* Experience in roles such as Services Architect, Solutions Architect, Technical Pre-Sales, or IT Consultant
* Certifications (cloud, cybersecurity, ITIL) are a plus

Languages

* Spanish: Fluent - mandatory
* English: Advanced - mandatory
* Portuguese: Nice to have

Additional Context (for sourcing alignment)

* Profiles with experience working with systems integrators or partners are highly relevant
* This is a consultative and hybrid role, combining architecture, service design, and stakeholder management
* Ideal candidates may come from integrators, consulting firms, or regional roles, rather than direct competitors

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What's In It For You?
* Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
* Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
* Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
* Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
* Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
* Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for