Young Graduate Customer Support Marketing Officer

Job Description:

SPREAD ENTHUSIASM. SHAPE THE FUTURE.

SHARE YOUR PASSION.

Knowing the destination isn't enough: you need to know how to get there. Build up your own networks, exploit new ideas, consistently take the initiative. Inspire other people with your enthusiasm. That's the only way to give ideas the power that allows them to become true innovations.

Young Graduate Customer Support Marketing Officer - FL VII (SBO)

BMW Belux - C1-B-BE-3

As a Junior Customer Support Marketing Officer, you will be responsible for the communication of the After Sales business. In this role, you will work closely with a creative agency, media agency, various internal stakeholders, and all BMW retailers. You will also collaborate closely with other departments, particularly the Customer Support (After Sales) team.

Together with the Customer Support Campaign Specialist, you will develop national and dealer communication materials for After Sales topics (such as Accessories, Services, Spare Parts, etc.). You will coordinate both online and offline communications (NL/FR/DE), brief campaigns, monitor performance, and follow up on reporting. In addition, you will manage communication with marketing coordinators, keep the retailer communication platform ('Brandmaster') up to date, ensure POS digital screens and websites are current, and provide all necessary point-of-sale materials for external partners. You will also be actively involved in (e)CRM activities and closely monitor Customer Support CRM campaigns.

What awaits you

* A dynamic role at the heart of After Sales marketing and communication

* Close collaboration with creative, media, and internal stakeholders

* Responsibility for national and retailer-level campaigns

* Hands-on involvement in both online and offline communication channels

* Ownership of communication tools such as Brandmaster, websites, and POS screens

* Active participation in CRM and customer support campaigns

* Opportunity to develop within the automotive sector and expand your expertise

What should you bring along?

* A minimum of a Bachelor's degree in Marketing or Communications

* Strong organisational skills and a meticulous way of working

* Good command of Dutch, French, and English (spoken and written); German is an advantage

* A strong interest in the automotive industry and willingness to learn

* A customer-focused mindset

* Proficiency in MS Office and a proactive, creative, open-minded attitude

* Experience with Canva

Interested in working within the Marketing-team? Apply now!

If you still have questions, do not hesitate to reach our to your HR-department.

We invite applications to be submitted by June 11.

Note: Please apply exclusively online via our career portal. Applications via other channels (esp. e-mail) cannot be considered.

At the BMW Group, we place great importance on equal treatment and equal opportunities.
Our recruiting decisions are based on the personality, experience, and skills of the applicants