Phone Administrator

Job Description:

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

As a Phone Administrator, you will play a key role in ensuring seamless and effective communication systems across the Johnson & Johnson campus. Your focus will be on providing friendly, hands-on support for all telephony and mobile device needs. You will serve as the primary point of contact for J&J employees on phone system issues, handle service requests, provide first-level technical assistance, and work closely with technical teams to ensure reliable and secure communication services throughout the workplace. This role is dedicated to delivering outstanding customer service and operational excellence.

Key Responsibilities
* User & Device Support: Act as the first point of contact for all employee phone and mobile device inquiries. Process new user setups, configure phone extensions and voicemails, and assist with corporate mobile device activations, swaps, and troubleshooting.
* Customer Service: Provide professional, high-touch support to employees, offering clear and patient guidance for users at all levels of technical expertise.
* Issue Resolution: Troubleshoot common telephony-related issues such as call quality, connectivity, and basic device functions. Log service requests and escalate complex technical matters to the appropriate IT support teams for timely resolution.
* Coordination & Administration: Coordinate with telecom service vendors for service calls or installations as necessary. Maintain up-to-date records and inventory of telecom assets, user accounts, and service tickets to support efficient operations.
* Process Adherence: Ensure all service actions comply with Johnson & Johnson and JLL security protocols and policies, maintaining the integrity and security of communication systems.

Qualifications
* Experience in a corporate phone administration, help desk, facilities coordinator, receptionist, or client services role is highly desirable.
* Exceptional customer service skills with excellent interpersonal and communication abilities.
* Proficiency with business communication platforms such as Microsoft Teams Voice, and experience supporting users on corporate phone systems (e.g., Cisco, Avaya).
* Familiarity with managing and troubleshooting mobile devices (iOS, Android) in a corporate environment.
* Strong problem-solving capabilities and the ability to triage and escalate issues efficiently.
* Excellent organizational skills and attention to detail, with experience managing multiple inquiries and maintaining accurate documentation.
* A professional, proactive, and positive attitude, with a passion for helping others and contributing to a productive workplace environment.

If you are a technology-minded professional who thrives on creating a seamless communication experience, we encourage you to apply.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits like life insurance, private medical care, or multisport card and comprehensive salary.

Location:
On-site -Prague, CZE

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL