Front Office Agent

Job Description:

Welcome and Check-In Guests: Provide a warm and professional welcome to all guests, assisting them with their check-in process and ensuring a seamless start to their stay. Guest Support and Queries: Be readily available to answer questions and address queries. Share your in-depth knowledge about the hotel's products, services, and the local area to enhance the guest experience. Uphold Brand Standards: Familiarize yourself with and adhere to the hotel's systems and brand standards, ensuring the consistent delivery of exceptional service. Problem Resolution: Handle any issues or concerns guests may have with professionalism and care. Be proactive in finding solutions, going above and beyond to ensure guest satisfaction